Delta Air Lines · 19 hours ago
Program Manager, Omnichannel and Employee Strategy
Atlanta, GA
Full-time
Onsite
Mid Level
3+ years expDelta Air Lines is seeking a Program Manager for Omnichannel & Employee Strategy who will play a pivotal role in shaping the future of the company's enterprise products and experiences. The role involves driving cross-functional alignment, defining vision and strategy, and translating insights into clear strategic direction and high-impact initiatives.
Air TransportationArtificial Intelligence (AI)TransportationTravel
Responsibilities
Drive enterprise-wide, cross-functional collaboration by facilitating workshops and strategic forums that strengthen alignment, deepen shared understanding, and empower confident decision-making
Strengthen enterprise ways of working by supporting team development and upskilling efforts, leveraging facilitation practices that enhance collaboration and improve delivery efficiency
Champion human-centered design, a growth mindset, and systems thinking to develop culture, behaviors, and experience outcomes across the enterprise
Influence senior leaders through compelling storytelling, data-backed insights, and executive-ready communication
Guide market & user research, competitive analysis, and experience evaluation—partnering with Customer Insights and Experience Development to surface opportunities, risks, and evolving user needs
Apply design thinking practices (e.g., journey mapping, service blueprinting, future-casting) to inform product strategy and define long-term enterprise experiences
Lead the development of product visions and strategies that enable cohesive, human-centered experiences, architectural simplification, accelerated delivery, and strong governance
Develop project proposals that articulate value, return on investment, balance near-term delivery, continuous improvement, and progress toward a long-term strategic vision
Qualification
Required
3–5 years of progressive experience in product management, strategy, experience design, or related roles, with growing scope and enterprise influence
Experience conducting market and user research to uncover opportunities and customer needs
Strong ability to connect qualitative and quantitative insights, translating them into recommendations that support decision-making at senior levels
Previous experience developing or utilizing customer journeys, service blueprints, and ecosystem-level artifacts to align teams and guide execution
Demonstrated success defining future-state vision, strategic roadmaps, and phased delivery plans aligned to business priorities and organizational readiness
Exceptional relationship skills, with the ability to build trust-based partnerships and influence without authority
Compelling communicator and facilitator, comfortable leading executive-level discussions and translating complex ideas into actionable narratives
Lead with curiosity and a growth-mindset; comfortable navigating ambiguity and spearheading work in fast-paced, matrixed environments
A collaborative, inclusive working style grounded in human-centered and systems-thinking principles
Consistently prioritizes safety and security of self, others, and personal data
Embraces diverse people, thinking, and styles
Possesses a high school diploma, GED, or high school equivalency
Is at least 18 years of age and has authorization to work in the United States
Preferred
Strong technology acumen, with hands-on experience applying AI to optimize processes and enhance user or employee experiences
Proven track record in developing enterprise-scale products or leading high-visibility, company-wide strategic initiatives
Experience working within aviation or similarly complex, highly regulated industries
Certifications or applied experience in Design Thinking or facilitation practices
Demonstrated passion for supporting and elevating the growth of individuals and teams
Benefits
Competitive salary, industry-leading profit sharing program, and performance incentives
401(k) with generous company contributions up to 9%
New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)
In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
10 paid holidays per calendar year
Birthing parents are eligible for 12-weeks of paid maternity/parental leave
Non-birthing parents are eligible for 2-weeks of paid parental leave
Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Recognition rewards and awards through the platform Unstoppable Together
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
Company
Delta Air Lines
Delta Air Lines is a technical airline company that focuses on safety, innovation, reliability, and customer experience.
10001+ employees
H1B Sponsorship
Delta Air Lines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (167)
2024 (137)
2023 (108)
2022 (178)
2021 (71)
2020 (148)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Barclays Bank
2025-09-30Post Ipo Debt
2007-05-03IPO
Leadership Team
Edward Bastian
Chief Executive Officer
Daniel Janki
CFO
Recent News
2026-01-24
Company data provided by crunchbase