Cypress HCM · 1 day ago
Senior Operations Analyst
Lehi, UT
Contract
Hybrid
Mid, Senior Level
$40/hr - $45.25/hr
3+ years expCypress HCM is a company focused on simplifying and innovating business processes for its customers. They are seeking a Senior Operations Analyst to support the Deal Desk team in executing Enterprise Go-To-Market offers and enhancing quote-to-cash processes.
Human ResourcesInformation TechnologyStaffing Agency
Responsibilities
Partner with Operational teams, Product Business Units, and Pricing Strategy to bring Go-To-Market offers to life and ensure smooth execution
Enable Deal Desk Analysts by coordinating, delivering, and supporting training on Enterprise Go-To-Market products and processes
Establish and uphold transparent approval pathways and process documentation that facilitate team navigation through Adobe’s Enterprise offerings
Keep global teams informed by communicating changes to go-to-market strategy, processes, and systems that impact deal support
Contribute to strategic projects within Pricing and Revenue Operations, championing innovation and continuous improvement in quote-to-cash processes
Act as a trusted first point of contact for team members needing guidance on quote-to-contract processes in CRM, CPQ, and CLM solutions
Fix and resolve reported issues quickly to keep the business moving
Build a solid foundation for team success through detailing common issues, solutions, and user guides that encourage self-service and collaboration
Support system administration activities, including user management, permissions, and configuration updates
Qualification
Required
3+ years of experience as a business process analyst or similar role, with strong expertise in quote-to-contract operations and hands-on knowledge of Salesforce and/or Microsoft Dynamics
Experience using case management tools to support documentation, workflow, and issue management
Exceptional communication skills, able to simplify complex topics, build alignment, and influence outcomes across diverse collaborators
Demonstrable ability to identify challenges, propose thoughtful solutions, and drive initiatives to completion in a fast-paced, evolving business landscape
Adaptability and resilience to shifting priorities, with the ability to thrive in a dynamic, rapidly evolving environment
Exceptional attention to detail and a dedication to precision, ensuring that your work maintains exceptional quality and empowers teams to satisfy customers
A growth mindset and curiosity to continually learn, evolve, and originate innovative ideas that unlock creativity and deliver business impact
Bachelor's Degree in Finance, Business Administration, Operations, or a related field
3–5 years of industry-specific experience that provides equivalent knowledge
Company
Cypress HCM
Cypress HCM is a staffing and recruiting company providing technology and creative recruiting solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Lillig
CEO
Philip Oommen
CFO
Company data provided by crunchbase