Igloo Products Corp. · 20 hours ago
Customer Support and Operations Intern
Katy, TX
Internship
Hybrid
InternIgloo Products Corp. is an iconic, fast-growing American brand known for its exceptional and durable coolers. The Customer Support and Operations Intern will support the Sales Operations team by analyzing customer support operations, developing training materials, and enhancing AI capabilities within the ticketing system.
Consumer Goods
No H1B
Responsibilities
Analyze ticket volume trends and customer sentiment to identify insights and recommend improvements to customer support operations
Develop and maintain high‑quality training materials tailored to the evolving needs of call center agents
Enhance AI capabilities within the ticketing system to streamline workflows and accelerate issue resolution
Monitor Minimum Advertised Price (MAP) compliance by reviewing retailer listings, identifying violations, documenting findings, and escalating issues to support enforcement and pricing integrity
Fielding customer service calls and tickets
Analyzing data and creating reports
Creating PowerPoint presentations
Qualification
Required
Must be a current student or recent graduate of a university or college. Minimum of a rising sophomore level
Coursework related to Customer Service/Business Management/Data Analytics/Retail Merchandising
Experience within the retail or hospitality industry
Technical Skills: Basic proficiency in Microsoft Office
Soft Skills: Strong communication, teamwork, problem-solving, and adaptability skills
All applicants must be at least 18 years old and legally authorized to work in the United States on a permanent basis
Company
Igloo Products Corp.
Born from a modest metalworking shop back in 1947, Igloo has been instrumental in redefining how we live, work and play.
Founded in 1947
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Katherine Sytkowski
Sr Category Manager Partnerships
Samantha Kelley
Design Manager- Partnerships and Licensing
Recent News
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