FUSTIS LLC · 5 hours ago
Manhattan Active Warehouse Management Support Engineer
United States
Contract
Remote
Senior Level
$65/hr - $65/hr
5+ years expFUSTIS LLC is seeking a Manhattan Active Warehouse Management Support Engineer to assist in resolving software issues and troubleshooting problems related to the Manhattan Active Warehouse Management system. The role involves providing guidance and training to users while collaborating with cross-functional teams to enhance the software application and ensure smooth operations.
Staffing & Recruiting
No H1B
U.S. Citizen OnlyHiring Manager
Adarsh Jaiswal
Responsibilities
Resolve software issues working with the software vendor (Manhattan Associates)
Troubleshoot technical and functional problems, perform system and regression testing on any break/fix or new features released by the software vendors
Work on system enhancements which result in adding new features and functionality to the software application
Provide guidance and training to users to ensure smooth software application utilization
Be proactive and highly responsive to customers via teams and email communications. The SLA on responsiveness from the support team is driven by the criticality of the issue
Exhibit a sense of urgency in handling customer inquiries
Gain expertise in documenting warehouse business and system processes and working through support tickets
Utilize excellent communication, analytical, and problem-solving skills to address MAWM functional and technical issues
Deep understanding of software application and the underlying business processes
Collaborate with other cross functional teams to resolve complex issues impacting warehouse operations (e.g. inability to close shipments, dock door not available, not able to complete pick transactions, inaccurate shipping documentation generated etc.)
Qualification
Required
Must be US Citizen, Green Card or H4 EAD
5 Years experience
MUST HAVE EXPERIENCE WITH MAWM
Resolve software issues working with the software vendor (Manhattan Associates)
Troubleshoot technical and functional problems, perform system and regression testing on any break/fix or new features released by the software vendors
Work on system enhancements which result in adding new features and functionality to the software application
Provide guidance and training to users to ensure smooth software application utilization
Be proactive and highly responsive to customers via teams and email communications
Exhibit a sense of urgency in handling customer inquiries
Gain expertise in documenting warehouse business and system processes and working through support tickets
Utilize excellent communication, analytical, and problem-solving skills to address MAWM functional and technical issues
Deep understanding of software application and the underlying business processes
Collaborate with other cross functional teams to resolve complex issues impacting warehouse operations
Company
FUSTIS LLC
Welcome to Fustis, your trusted partner in connecting IT consultants with clients.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Prateek Singh
Chief Information Security Officer
Company data provided by crunchbase