Jellyfish · 12 hours ago
Client Partner
New York, United States
Full-time
Hybrid
Senior Level
$190K/yr - $210K/yrJellyfish is a full service global digital agency, combining strategy, creative, data and media buying and planning expertise with technology under one integrated roof. The Client Partner is responsible for client satisfaction, fostering relationships and driving profitable growth opportunities, serving as a strategic advisor to clients and leading cross-functional teams.
Marketing & Advertising
Responsibilities
Strategic oversight in articulating client business objectives and lead Jellyfish solutions/responses with capability teams to deliver best in class content
Responsible for building and overseeing growth plans for clients, and working to achieve set targets throughout the year
Drive innovation by representing Jellyfish in marketing efforts and staying ahead of industry trends: build an external voice
Support in new business: lead pitches in partnership with the Growth team, building commercials, teams while driving the narrative and deliverables/timelines
Provide strategic support to Account Directors and Client Management teams to ensure collaboration and consistency
Conduct Quarterly Business Reviews (QBRs), client relationship surveys, conference notes in key meetings and recommend strategic actions. Client Partners should be constantly optimizing and looking for ways to improve relationships and ways of working
Responsible for accurate client forecast submissions and account financial operations (i.e. billing, etc) with the internal finance team
Qualification
Required
Experience in leading paid media accounts while also collaborating with capability teams to align paid media strategy with creative, content, and earned media for client outcomes
Ability to build staffing plans, define SLAs, manage scope and know how to optimise to improve profitability
Ability to turn hand to breadth of sectors and Capabilities, ideally with experience working cross-market or running a large Enterprise account
Experience in participating in new business. Own a pitch narrative, lead end-end process
Consistently delivers clear, persuasive, and actionable recommendations to internal teams and clients
Regularly uses platforms like Google Analytics to analyse performance data, generate insights, and guide decision-making that optimizes client outcomes and maximizes ROI
Ability to anticipate client needs, proactively identify opportunities, and drive results
Tackles challenges with a calm, solutions-oriented mindset, resolving conflicts and identifying opportunities to strengthen processes, improve outcomes, and enhance client relationships
Actively contribute to a collaborative, high-performing work environment by leading cross-functional teams effectively, fostering open communication, and ensuring the timely delivery of complex projects
Demonstrates exceptional attention to detail by producing high-quality work that consistently meets or exceeds expectations, setting a standard of excellence for the team, and ensuring positive client satisfaction scores
Ability to align Jellyfish's solutions with client business objectives and drive account growth
Experience managing client data in Salesforce or similar systems, ensuring accuracy and integrity
Proven ability to guide and support junior team members, fostering professional growth and development
Benefits
You'll be eligible to join our discretionary annual bonus scheme and 401k retirement plan.
Have peace of mind with our healthcare, vision and dental insurance, plus short and long-term disability and life cover.
Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.
Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn.
Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers.
Company
Jellyfish
Jellyfish | Move Faster. Smarter. Together. We’re an integrated global digital marketing business, reinventing marketing for progressive brands.
Founded in 2005
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Paramjeet Sanghera
Chief Technology Officer
Paul Ballantyne-Mower
Chief Financial Officer, Americas
Recent News
Prolific North
2024-02-22
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