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Sensiple · 3 hours ago

Sr. Data Center Support Technician

Austin, TX

Contract

Onsite

Senior Level

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions. They are looking for a Sr. Data Center Support Technician responsible for providing Level 2 infrastructure support focused on the physical installation, maintenance, and troubleshooting of data center hardware.

Business IntelligenceConsultingFinancial ServicesFinTechInformation TechnologySoftwareTrading Platform

H1B Sponsor Likely

Hiring Manager

Kiruthika K

Responsibilities

Data Center Support Technicians are responsible for providing Level 2 infrastructure support focused on the physical installation, maintenance, and troubleshooting of data center hardware, while serving as remote hands for cloud, platform, and enterprise infrastructure teams to ensure high availability of critical systems

Provide on-site Level 2 support for data center infrastructure incidents, service requests, and problem tickets related to physical hardware and facilities

Install, rack, stack, cable, label, and decommission servers, storage systems, and network equipment in accordance with data center standards and documentation - Perform structured cabling activities including copper and fiber patching, tracing, and cleanup

Provision and verify power connections (A/B feeds), PDUs, and power redundancy for IT equipment

Act as “hands and feet” support for remote engineering teams by executing detailed procedures and change tasks

Troubleshoot and resolve hardware failures including disk replacements, power supply swaps, fan replacements, and component reseating

Support hardware installations, upgrades, migrations, and decommissioning activities

Monitor and maintain proper environmental conditions including temperature, humidity, airflow, and physical security compliance

Coordinate with Network, Cloud, Systems, and Storage teams to support maintenance windows and planned changes

Perform visual inspections and physical health checks of data center infrastructure

Manage asset lifecycle processes including inventory tracking, labeling, asset audits, and CMDB updates

Coordinate with vendors for hardware diagnostics, RMAs, replacements, and on-site support engagements

Ensure adherence to data center safety procedures, access controls, and operational standards

Qualification

IMSData Center SupportHardware TroubleshootingStructured CablingAsset ManagementTeam CoordinationSafety Procedures

Required

Provide Level 2 infrastructure support focused on the physical installation, maintenance, and troubleshooting of data center hardware

Serve as remote hands for cloud, platform, and enterprise infrastructure teams to ensure high availability of critical systems

Provide on-site Level 2 support for data center infrastructure incidents, service requests, and problem tickets related to physical hardware and facilities

Install, rack, stack, cable, label, and decommission servers, storage systems, and network equipment in accordance with data center standards and documentation

Perform structured cabling activities including copper and fiber patching, tracing, and cleanup

Provision and verify power connections (A/B feeds), PDUs, and power redundancy for IT equipment

Act as 'hands and feet' support for remote engineering teams by executing detailed procedures and change tasks