Bamboo Health · 12 hours ago
Sr. Director, Clinical Operations
United States
Full-time
Remote
Director/Executive
12+ years expBamboo Health is the leader in Real-Time Care Intelligence™ solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. They are seeking a highly motivated Senior Director of Clinical Operations to lead the development and implementation of a clinical service model that integrates behavioral health into physical health during critical care transitions. This role involves managing day-to-day clinical operations and collaborating with executive leadership to define and execute the vision for best-in-class clinical operations.
Health CareHealth Diagnostics
Responsibilities
Lead the implementation and ongoing operation of a scalable clinical service model supporting individuals with mental health conditions, substance use disorders (diagnosed and undiagnosed), and unmet social service needs
Accelerate service maturity by applying best practices in engagement, assessment, and care navigation for hard-to-reach and vulnerable populations
Monitor and manage key performance indicators to measure impact, quality, and operational success
Use operational and financial data to continuously refine workflows, staffing models, and service delivery
Incorporate customer feedback and evolving customer needs to improve service effectiveness and outcomes
Ensure consistent achievement of customer engagement and navigation targets in support of Bamboo Health’s mission
Oversee the implementation and optimization of technology platforms used by the clinical team
Manage day-to-day clinical operations, including credentialing, licensing, hiring, staffing, and regulatory and legal compliance
Provide regular, transparent updates to leadership on service performance, progress, risks, and blockers
Partner with executive leadership to define and execute the vision for best-in-class clinical operations
Collaborate cross-functionally with product, engineering, and other Bamboo stakeholders to scale comprehensive care navigation aligned with company growth objectives
Qualification
Required
12+ years of experience in healthcare operations, including contact center operations within a health plan or provider setting, with a focus on outreach and engagement
Clinical degree or license (e.g., nursing, social work) strongly preferred
Proven experience building, leading, or operating a care coordination, care management, or case management program (virtual and/or in-person), ideally in a fast-growth environment
Experience partnering closely with product management and engineering teams to deploy technology solutions that support clinical workflows
Strong judgment, analytical thinking, and creativity in solving complex and ambiguous problems
Executive presence with the ability to influence and collaborate across clinical, technical, and executive audiences
Ability to operate effectively in fast-paced, evolving environments while driving results
Excellent written and verbal communication skills
Hands-on leadership style with the ability to build, scale, and lead high-performing teams
Deep empathy and a strong commitment to reducing barriers to behavioral health and social services for underserved populations
Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments
Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions
The ability to travel periodically for work
Benefits
Health, dental, vision and other benefits
Company
Bamboo Health
Bamboo Health operates as a healthcare technology solutions company with a focus on fostering care collaboration.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jeff Smith
Chief Executive Officer
Brian Duvall
Sr. Manager, Salesforce Administration
Recent News
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2025-10-09
Behavioral Health Business
2025-09-25
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