EOS IT Solutions · 17 hours ago
Compliance Analyst
New Albany, OH
Full-time
Onsite
Entry, Mid Level
$70K/yr - $80K/yr
2+ years expEOS IT Solutions is a Global Technology and Logistics company providing collaboration and business IT support services. They are seeking a detail-oriented Service Compliance Analyst to oversee performance reporting and compliance functions, ensuring effective service delivery and exceeding SLAs and KPIs.
CollaborationData CenterInformation TechnologyInternet of ThingsIT InfrastructureLogisticsProfessional NetworkingSecuritySupply Chain ManagementVideo
Responsibilities
Track and monitor all service performance metrics, SLAs, and KPIs to ensure compliance and identify areas for improvement
Conduct real-time and ongoing analysis of performance metrics to detect trends, anomalies, and potential risks
Produce comprehensive weekly and monthly operational reports, detailing performance against agreed SLAs and KPIs
Compile and analyse data from multiple sources to create clear, actionable insights and recommendations
Develop custom reports and dashboards to address specific performance or compliance concerns, supporting the SDM and Service Managers
Assist in the creation and design of QBR presentations, incorporating performance insights, service achievements, and key compliance metrics
Work closely with cross-functional teams to ensure accurate and relevant data is included in QBR materials
Act as the go-to expert for service performance and compliance data, supporting the SDM, Service Managers, and Team Leads with timely information and guidance
Respond to ad-hoc data requests and provide analysis on various performance aspects as required by the service delivery team
Identify and recommend improvements to data collection, reporting processes, and compliance tracking to increase efficiency and accuracy
Collaborate with service teams to implement improvements and ensure ongoing alignment with service performance goals
Qualification
Required
Accreditation in Data Analytics, Information Technology, or a related field
Minimum of 2 years of experience in a similar role, ideally within a service delivery or compliance environment
Proven track record in performance monitoring, reporting, and compliance analysis
Proficiency in data analysis tools such as Excel (Expert level), Power BI, or Tableau
Familiarity with SLA/KPI tracking methodologies and metrics
Strong analytical and problem-solving skills, with attention to detail
Excellent communication and presentation skills, able to convey complex data clearly and concisely
Highly organized with the ability to manage multiple projects and priorities
Attention to Detail: Meticulous in tracking, analyzing, and reporting on all areas of service performance and compliance
Data-Driven Mindset: Ability to work with large data sets, identifying trends and making data-informed recommendations
Proactive Problem Solving: Demonstrates initiative in identifying performance issues and suggesting corrective actions
Stakeholder Engagement: Works effectively with internal stakeholders, providing insights and support to drive service excellence
Adaptability: Flexible and capable of adjusting to evolving requirements and deadlines in a dynamic environment
Preferred
Exceptional organizational and time-management skills
Strong problem-solving abilities and a results-oriented mindset
Commitment to quality and customer satisfaction
Ability to handle high-pressure situations and make decisions in real-time
Benefits
Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
10 Days of Paid Time Off (PTO) annually
12 Paid Holidays
6 Sick Days (available after 90 days of employment)
401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)
Company
EOS IT Solutions
A leading Video Collaboration, IT Services and Global Logistics company offering solutions worldwide
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Daniel Strain
CEO
Recent News
Company data provided by crunchbase