N.C. Department of Information Technology · 1 week ago
1st Shift Assistant Emergency Operations
Randolph County, NC
Full-time
Onsite
New Grad, Entry Level
$17/hr - $17/hrThe North Carolina Department of Natural and Cultural Resources is seeking a dynamic and enthusiastic individual to join their team as a 1st Shift Assistant Emergency Operations member. This role involves supporting the Emergency Operations branch to ensure a safe and secure environment for guests and staff at the North Carolina Zoo, providing various public safety and emergency services.
Information Technology & Services
Responsibilities
Provide guests with exceptional customer service, including but not limited to those outlined in the Emergency Operations Training Manual
Be knowledgeable of park policies and procedures for handling guests and emergency situations. Approach and address guests in a professional manner
Assist guests with wayfinding in the Zoo
Assist with guest escorts from the park
Assist with parking vehicles and directing traffic on Connector Road and parking lots (to include overflow parking)
Respond to radio communication calls (for example calls addressing heated situations and guest dissatisfaction, lost or separated guests, lost personal items, etc.). Respond professionally and appropriately and report to Zoo Communications if the situation cannot be resolved by an Assistant Emergency Operations employee
Respond appropriately and assist in potential emergency situations
Follow established guidelines to promote the safety of guests and staff
Assist with minor first aid situations
Drive golf carts, and/or vehicles as a mode of transportation throughout the park
All other duties as assigned
Qualification
Required
High School or General Education Development (GED) diploma
An equivalent combination of education and experience
Must be at least 18 years of age
Must be available to work weekends and holidays
Must meet DNCR Fleet Safety Guidelines and have the ability to obtain and maintain a valid U.S. driver's license or obtain one within 90 days of employment
Ability to work in extreme weather conditions typical to Central NC (heat, rain, or cold) and stand or walk for extended periods
Must be willing and able to work varied and long shifts, including holidays, weekends, and special events as needed
Must be able to work in a variety of physical positions, including sitting, bending, reaching, standing, walking, and lifting or carrying 30 lbs
Ability to use radio and telephone to communicate and follow written and verbal instructions
Must possess sufficient cognitive ability, auditory and visual acuity, and communication skills to perform essential duties and follow general safety practices
Preferred
EMT Certification
Company
N.C. Department of Information Technology
The N.C.
Founded in 2015
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Torre Jessup
Chief Operating Officer
Alysa Kelly
Executive Assistant to Chief Deputy/CIO/Chief Privacy Officer/Director of Enterprise Operations
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