Cox Enterprises · 3 hours ago
Customer Care Specialist II (Cox Automotive Fleet Client Solutions Delivery
United States
Full-time
Remote
Mid Level
$18.17/hr - $27.31/hr
3+ years expCox Automotive is a leader in the automotive industry, providing innovative fleet solutions. The Customer Care Specialist II is responsible for ensuring a best-in-class customer experience by managing inbound and outbound calls, documenting customer interactions, and coordinating service requests.
AdvertisingBroadcastingDigital MediaTelecommunications
No H1B
U.S. Citizen Only
Responsibilities
Field a high volume of inbound calls
Provide excellent customer service for all Inbound and outbound calls
Timely and accurate documentation and notation in all systems regarding each customer contact
Originating all new transactions, (via inbound and outbound calls), regarding preventative maintenance, as well as immediate and scheduled service and repairs
Assign service requests to the respective market for Dispatching
Coordinating towing of customer units when necessary
Scheduling outside vendors when an emergency breakdown is called in
Continuously develop and improve company capabilities in the area of Dispatching
Be professional and establish positive customer rapport, encouraging repeat business
Additional duties and special projects as assigned
Qualification
Required
High School Diploma/GED and 3 years' experience in a related field
Any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience
5 years' experience in a related field
Knowledge of Microsoft Office Suite
Ability to work independently and collaboratively within a team environment
Able to multi-task and meet tight deadlines
Excellent problem-solving skills
Must hold a valid driver's license
Highly organized with exceptional follow-through abilities
Benefits
Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year.
Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
Company
Cox Enterprises
Cox Enterprises is a communications, media, and automotive services company.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$1.7M2014-12-15Grant· $1.7M
Leadership Team
Alexander Taylor
Chairman and Chief Executive Officer
Patrick O'Boyle
Senior Vice President of Corporate Development
Recent News
2026-01-07
Dayton Daily News
2025-12-11
Company data provided by crunchbase