BlackRock · 3 months ago
Associate, Technical Support Level 2
New York, NY
Full-time
Hybrid
Mid Level
3+ years expBlackRock is a worldwide leader in investment management and advisory services, dedicated to helping clients achieve their objectives. The Associate – Technical Support Level 2 will serve as a primary liaison between internal stakeholders and the IT organization, delivering comprehensive technical support and leading technology initiatives in New York.
Asset ManagementCrowdfundingFinancial ServicesFinTechReal Estate Investment
Responsibilities
Deliver both in-person and remote IT support for desktops, mobile devices, peripherals, and end users at multiple locations, leveraging BLK technologies and access tools
Diagnose, resolve, and document technical issues by managing incidents with the BLK ticket platform (ServiceNow), ensuring timely responses and contributing to the creation of knowledge base articles
Manage devices by installing, configuring, monitoring, and troubleshooting workstations and mobile devices
Collaborate with global teams, including Level 2, Level 3, Unified Communications, and Engineering teams and escalate issues when necessary to maintain service standards and operational continuity
Support disaster recovery drills, executive meetings, and Business technology needs, acting as the technical support lead
Lead or participate in technology projects such as hardware refresh deployments, Windows Operating System upgrades, infrastructure upgrades, office relocations, and device lifecycle management activities
Prepare and update procedural documentation, monitor operational activities, and ensure compliance with established protocols
Carry out assignments as directed by the Level 2 Support Manager and contribute to team and organizational goals
Maintain the team’s ticket queues and update knowledge base articles as needed
Work closely with the Technical Support Level 3 escalation group to document and resolve more complex technical issues promptly
Participate in both global and local projects, including infrastructure improvements, office moves, mergers and acquisitions, and lifecycle management
Qualification
Required
3+ years experience supporting clients in a desktop support role (preferably as a technical lead) in a financial environment
Strong understanding of the Microsoft Office 365 suite and Windows environment, with the ability to accurately troubleshoot and resolve technical issues to completion
Strong written and verbal communication skills, with effective time management, organizational, and analytical skills
Ability to create clear and comprehensive project plans to coordinate and track all project work end-to-end from start to finish
Exceptional customer service orientation to ensure the best possible user experience during issue resolution process
Proven ability to prioritize tasks according to business impact and swiftly react to those tasks in a fast-paced environment where situations can change quickly
Handle multiple responsibilities, and perform well under pressure, both independently and autonomously within a team
Responsible, flexible, proactive, and committed to achieving objectives and resolving issues thoroughly and accurately
Familiarity with AI Tools such as Microsoft CoPilot, CoPilot Studio, OpenAI, etc
Preferred
Experience providing technical support on a trading floor is highly preferred
Familiarity with ServiceNow, SmartSheet, Jira, and Agile methodologies
Familiarity with Market Data applications is beneficial
Benefits
Annual discretionary bonus
Healthcare
Leave benefits
Retirement benefits
Strong retirement plan
Tuition reimbursement
Comprehensive healthcare
Support for working parents
Flexible Time Off (FTO)
Company
BlackRock
BlackRock is an investment company that offers its services to institutions, intermediaries, foundations, and individual investors.
10001+ employees
H1B Sponsorship
BlackRock has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (34)
2023 (8)
2022 (37)
2021 (31)
2020 (27)
Funding
Current Stage
Public CompanyTotal Funding
$6.59BKey Investors
Ariel Yehezkel
2025-06-20Post Ipo Equity· $0.02M
2025-03-27Post Ipo Debt· $1.08B
2024-07-17Post Ipo Debt· $2.5B
Leadership Team
Andrew Leba
Vice President & Legal Counsel
Mike Strug
Vice President
Recent News
2026-01-25
2026-01-25
Company data provided by crunchbase