Axiom Products · 1 day ago
Mechanical Claims Analyst
Chain of Lakes, MO
Full-time
Hybrid
Mid Level
$21/hr - $25/hrAxiom Products is an industry-leading automotive product provider and administrator. They are seeking a full-time Mechanical Claims Analyst II to handle auto repair claims, serving as the main point of contact for dealers and customers while ensuring excellent customer service and compliance with policies.
AutomotiveInternet of ThingsMobile
Responsibilities
Process automobile, RV, and powersports repair claims in accordance with Axiom policies and procedures
Use your automotive excellence to confirm the customer’s concern, cause, and correction, which is prepared by the shop
Ensure that all inbound calls are answered and resolved in accordance with expected performance metrics
Respond to and resolve questions and issues from customers, service advisors, and dealers in a timely and professional manner
Guide customers and repair facilities through the claim process and communicate the information needed to process the claim efficiently
Document all interactions with customers, service advisors, dealers, inspection reports, verifications, research, and other claims-related information
Adjudicate claims efficiently by reviewing and verifying estimates submitted by the repair facility, evaluate contract coverage to determine claims eligibility, order inspections if required, and request any additional information that is needed to process the claim
Escalate issues to a supervisor, as needed
Ensure compliance with applicable laws and regulations
Maintain a comprehensive understanding of Axiom’s products, systems, and applications
Other duties as assigned
Qualification
Required
Automotive technical knowledge
Problem-solving skills
Organizational skills
Dedication to providing excellent customer service
Company
Axiom Products
Axiom is a revolutionary, product administration and technology company that has a national line of dealer-focused, F&I, and retention programs.
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Suzanne Hance
Chief Financial Officer
John Pfalz
Chief Operating Officer
Recent News
Research and Markets
2025-07-04
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