Help Desk Specialist jobs in United States
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Apexon · 5 hours ago

Help Desk Specialist

positionWilmington, DE
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level

Apexon is seeking a Help Desk Specialist to provide technical support to users and troubleshoot IT-related issues. The role involves acting as the first point of contact for users, addressing their queries and concerns through various communication channels.

Information Technology & Services
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H1B Sponsor Likelynote

Responsibilities

Providing technical support to users, troubleshooting issues, and offering guidance on computer hardware, software, and other IT-related problems
They act as the first point of contact for users, addressing their queries and concerns via various channels like phone, email, chat, or in person
Help desk staff also document interactions, escalate complex issues, and follow up with users to ensure problems are resolved

Qualification

Analytical skillsCustomer serviceProblem-solvingPatienceCommunication skills

Required

Problem-solving skills
Analytical skills
Customer service experience
Patience
Excellent communication skills, written and verbal

Preferred

Responsibilities providing technical support to users, troubleshooting issues, and offering guidance on computer hardware, software, and other IT-related problems
They act as the first point of contact for users, addressing their queries and concerns via various channels like phone, email, chat, or in person
Help desk staff also document interactions, escalate complex issues, and follow up with users to ensure problems are resolved

Company

Apexon

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Apexon is a digital-first technology services firm, accelerating business transformation and delivering human-centric digital experiences.
dateFounded in 1996
location
Santa Clara, California, USA
people-size5001-10000 employees
web-link
https://www.apexon.com/

H1B Sponsorship

Apexon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (117)
2024 (73)
2023 (83)
2022 (106)
2021 (99)
2020 (135)

Funding

Current Stage
Late Stage

Leadership Team

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Radha Krishnan
Founder and Board member
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Shalin Shah
Chief Business Development Officer
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Company data provided by crunchbase