SNI Companies · 1 day ago
Tier II Service Desk Technician
Colorado Springs, CO
Full-time
Onsite
Senior Level
$35/hr - $36/hr
6+ years expSNI Companies is seeking a Tier II Service Desk Technician to support and optimize complex IT environments. The role involves managing networks, cloud computing, and security technologies, as well as providing incident response and remediation planning.
Human ResourcesRecruitingStaffing Agency
Hiring Manager
Leah Lacayo
Responsibilities
Support and optimize complex, multi-client or enterprise IT environments
Manage networks, network architecture, routing, switching, firewalls, servers, cloud computing, security and WAN technologies
Handle incident response, root cause analysis, and long-term remediation
Perform compliance, security assessments, and risk mitigation
Utilize automation, scripting, or advanced system management tools
Qualification
Required
Bachelor's degree in Computer Science or related field, or equivalent combination of related education and experience
Server+ and Network+ certifications or equivalent combination of related training and experience
Minimum of 6 years' IT experience supporting and optimizing complex, multi-client or enterprise IT environments with significant responsibility in: Networks, Network architecture, routing, switching, firewalls, servers, cloud computing, security and WAN technologies
4 years' experience working with: Microsoft & Apple operating systems, Microsoft 365 cloud services, Private & public cloud environments, User level & server backups, System updates, Advanced network troubleshooting and optimization, Network mapping, Firewalls, Switches, routing & wireless, Internet filtering solutions, WAN technologies, Active Directory & group policy, Automated system updates, system management, system imaging, and remote assistance, PowerShell scripting, VM Ware or Hyper V environments, VPN, Server file shares & permissions, Server OS & file management, Cloud email & spam filters
2 years' experience working with: Camera system infrastructure, VoIP and PBX systems, Mobile device management with JAMF, Addigy or Intune, Printer networking, G-Suite Administrative Console, Completing questionnaires & mitigating vulnerabilities identified in compliance for cyber security insurance, HIPAA, PCI & CMMC, Other client business specific technology, Experience leading technical initiatives, mentoring staff, and collaborating with vendors and client leadership, Demonstrated ability to manage high-impact incidents and make sound technical decisions under pressure, Experience working in a fast-paced, high-pressure work environment with multiple time critical tasks simultaneously, Experience leading incident response, remediation planning, and post-incident review efforts
Must have a valid Colorado Driver's License with a clean driving record and background check
Preferred
CCNA certification
Security+, and Cloud+ certifications
Specialized vendor or platform certifications (e.g., Microsoft, cloud providers, firewall vendors, MDM platforms, JSS/JAMF Pro)
Other relevant certifications
Company
SNI Companies
SNI Companies specializes in recruiting, staffing, and HR services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Christen Mayo
Associate Partner
Recent News
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