Tier4 Group · 20 hours ago
Technical Support Analyst 4900
Milwaukee, WI
Contract
Hybrid
Entry Level
2+ years expTier4 Group is seeking an Associate Support Engineer I to support their Field Experience team. This role involves troubleshooting technical issues, providing outstanding customer service, and collaborating with internal teams to improve processes.
CRMInformation TechnologySoftwareVirtual Reality
Hiring Manager
Anna Fischer
Responsibilities
Resolve technical issues involving PCs, mobile devices, hardware, software configurations, operating systems, and LAN environments
Provide multi‑channel technical support in a fast‑paced environment, including handling simultaneous chat interactions and shifting priorities as needed
Perform initial consultations to analyze issues, apply functional/technical knowledge, use software tools to diagnose problems, and test fixes for first‑call resolution when possible
Take on increasingly complex assignments to grow toward becoming a cross‑functional technical subject matter expert
Identify opportunities for process or service improvements with a mindset of continuous learning
Collaborate with team members to support innovation and the implementation of new ideas
Build strong relationships with both internal and external teams
Participate in temporary project or support assignments as needed
Leverage knowledge management resources and established communication channels to resolve issues while educating users and creating a positive customer experience
Qualification
Required
Associate or Bachelor's degree in Computer Science, MIS, or a related field OR significant hands‑on, related work experience
Minimum 2 years of technical Help Desk or customer support experience
Advanced knowledge of computer and mobile device hardware/software troubleshooting, including experience with support tools
Strong customer service skills with the ability to communicate clearly and professionally with users at all levels
Ability to adapt to a rapidly changing technology environment
Strong verbal and written communication skills with the ability to quickly build rapport
Solid analytical and problem‑solving abilities
High attention to detail, especially in documenting tickets clearly and accurately
Self‑motivated with initiative and a willingness to provide feedback to improve processes
Strong customer service background (customer service representatives encouraged to apply)
Benefits
Competitive Rates
Benefits
Free daily lunch when onsite
Company
Tier4 Group
Tier4 Group is a women-owned and diversity-certified technology Talent, Professional Services, Advisory, and Information Security firm with a national reach.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Betsy Robinson
Founder + CEO
Jake Sherrill
Partner
Recent News
2025-05-17
Company data provided by crunchbase