Xpoint · 1 day ago
Director of Customer Success
United States
Full-time
Remote
Director/Executive
10+ years expXpoint is a trailblazer in the online sports betting and gaming industry, seeking a customer-focused, strategic leader to enhance all post-sale customer engagement programs. The Director of Customer Success will be responsible for delivering exceptional customer experiences through effective communication, relationship management, and collaboration with various teams to drive customer initiatives.
BroadcastingGamblingGamingGeospatialInformation TechnologySoftwareVirtual Reality
Responsibilities
Develop and execute the vision for Xpoint’s Customer Success program to maximize customer value and differentiate Xpoint in the market
Assess and evolve the current Customer Success team structure with intent to build, lead, and manage a high-performing, high-value, 24/7/365 global team
Ensure all team members deliver a consistent Xpoint Customer Success experience with clear, effective communication across all channels
Manage and oversee a best-in-class customer onboarding program including seamless integration of Xpoint SDKs, APIs, and services
Proactively engage customers—virtually and in person—to strengthen relationships and deliver strategic insights that support business growth
Join key sales calls to articulate the value of Customer Success and help identify product integration needs pre-sale
Fully understand customer contracts and terms to inform prioritization, support renewals, and guide account actions
Triage and scope customer requests and issues to ensure proper prioritization and alignment of Xpoint resources
Monitor customer data, trends, and overall customer health to identify issues or opportunities and address them promptly within the customer engagement cadence
Track relevant external developments (industry news, product launches, market openings, announcements) and determine how Xpoint can best support customers through these changes
Recommend and implement tools and AI services that enhance Customer Success efficiency and quality, including response automation, ticket routing, report generation, customer communications, and program tracking
Qualification
Required
10+ years experience in customer service, account management, sales, or other customer-facing roles
5+ years experience managing high-performing teams in these areas
3+ years experience in the online gaming industry
3+ years experience in roles requiring detailed project or program management
Excellent verbal, written, and presentation communication skills
Active AI user with strong familiarity with AI-driven productivity tools
Preferred
MBA preferred, or demonstrated equivalent business acumen
Benefits
Health, dental, and vision insurance
401(k) with company match
Paid time off
Company
Xpoint
Xpoint provides an essential geo compliance solution to the sports betting and iGaming industries globally.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknownKey Investors
Bettor CapitalAcies Investments
2025-12-19Series Unknown
2022-09-28Seed
Leadership Team
S
Simon Volman
Head of Research And Development
Recent News
High Roller Technologies, Inc.
2025-08-13
High Roller Technologies, Inc.
2025-06-12
Company data provided by crunchbase