Chase · 23 hours ago
Quantitative UX Researcher (LLM), Vice President
545 Washington Blvd, Jersey City, NJ, 07310, US
Full-time
Onsite
Mid, Senior Level
$138K/yr - $200K/yr
5+ years expChase is a leading financial institution that provides innovative financial solutions to a diverse clientele. As a Quantitative UX Researcher (LLM), Vice President in the Behavioral Insights Team, you will leverage your expertise in research methods to enhance user experience across digital products by analyzing user needs and behaviors and informing product decisions.
BankingFinancial Services
Responsibilities
Partner closely with colleagues across product, design and technology to design and execute research projects which inform strategy and decision-making
Analyze and interpret data using advanced quantitative methods and translate insights into actionable recommendations to enhance user experience
Define relevant metrics and facilitate their implementation to provide meaningful insights about product performance and user experience
Advise colleagues on what to measure about user experience, both by tracking user behavior and by running user surveys
Monitor industry trends in user experience research methods and incorporate innovative techniques to maintain a competitive edge in the market
Collaborate with others as part of a culture of continuous learning and knowledge-sharing within the user experience team
Qualification
Required
5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on quantitative research methods
Proven ability to conduct various research techniques, such as surveys, A/B tests and statistical modelling, to derive actionable insights to inform product decisions
Experience in collaborating with cross-functional teams, including product managers, UX designers and developers, to propel user-centric decision-making and inform product prioritization
Experience in designing high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs
Experience analyzing and visualizing data using Python or R, focused on developing reproducible analytical pipelines
Experience synthesizing large datasets from different sources to derive meaningful insights
Experience distilling complex research findings into actionable insights and to communicate insights effectively to audiences with different levels of seniority and familiarity with research
Preferred
Advanced degree (e.g. MSc, PhD) in data science, behavioral science, social psychology, statistics, or another related field
Experience with advanced statistical methods (e.g., longitudinal analysis, multi-level modeling, AI/ML techniques)
Experience using experimental and quasi-experimental designs
Familiarity with Tableau and/or Adobe Analytics
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
2026-01-24
Small Business Trends
2026-01-18
Company data provided by crunchbase