Hawaiian Telcom · 3 hours ago
Next Gen Services Technician
Lihue, HI
Full-time
Onsite
New Grad, Entry Level
$27.80/hr - $39.51/hrHawaiian Telcom is a telecommunications company that installs and repairs fiber and copper services for residential and business customers. The role involves installing high-speed internet equipment, troubleshooting issues, and instructing customers on equipment usage.
Information TechnologyPublic RelationsTelecommunications
Responsibilities
Installs Fiber and copper services to customers' homes or business firms; discusses service needs with customers and makes recommendations as appropriate; instructs customer on the use of HTTV, HSI, and Telephone equipment
Installs, rearranges, and removes various, types/categories of structured wires and cables including, but not limited to CAT3, CAT5e, CAT6, COAX, and Fiber Optic; installs optical network terminals, residential gateways, ethernet switches, wireless and non wireless set top boxes, and training Television services to customers
Assists Customers with Wifi network configuration, customization, and assessment
Uses a variety of test equipment and power tools to verify proper wiring, cabling bonding, and ground installations, as well as correct light readings, hsi speed and wireless coverage
Labels, pulls and dresses various types/categories of structured wires and cables including but not limited to CAT3, CAT5e, CAT6, COAX, and Fiber Optic
Installs lines for data and other forms of communications, using fiber /copper e.g. 2 wire/4 wire, TTY, data circuits, alarm circuits; performs work station outlets including but not limited to jacks, blocks, panels, connectors etc., to include mechanical and fusion splicing
Terminates various types/categories of structured wires and cables including but not limited to CAT3, CAT5e, CAT6, COAX, Fiber Optic, etc
Records work assignment data on records and orders using cellular phone, handheld tablet, computer desktop or laptop
Makes recommendations to customers on additional Services, HSI, TV, VOICE; performs onsite prefields
Interfaces with customer contacts and end users and works with other vendors when required provides customer with status updates and informs customer of any changes, issues or concerns
Performs multi-dwelling unit upgrades and/or change over in services; reports any project scope changes, issues or concerns to management leadership
Operates company vehicle to travel to daily work sites
Performs additional duties and task as required by the company
Abides by company safety practices and policies
Qualification
Required
Installs Fiber and copper services to customers' homes or business firms; discusses service needs with customers and makes recommendations as appropriate; instructs customer on the use of HTTV, HSI, and Telephone equipment
Installs, rearranges, and removes various, types/categories of structured wires and cables including, but not limited to CAT3, CAT5e, CAT6, COAX, and Fiber Optic; installs optical network terminals, residential gateways, ethernet switches, wireless and non wireless set top boxes, and training Television services to customers
Assists Customers with Wifi network configuration, customization, and assessment
Uses a variety of test equipment and power tools to verify proper wiring, cabling bonding, and ground installations, as well as correct light readings, hsi speed and wireless coverage
Labels, pulls and dresses various types/categories of structured wires and cables including but not limited to CAT3, CAT5e, CAT6, COAX, and Fiber Optic
Installs lines for data and other forms of communications, using fiber /copper e.g. 2 wire/4 wire, TTY, data circuits, alarm circuits; performs work station outlets including but not limited to jacks, blocks, panels, connectors etc., to include mechanical and fusion splicing
Terminates various types/categories of structured wires and cables including but not limited to CAT3, CAT5e, CAT6, COAX, Fiber Optic, etc
Records work assignment data on records and orders using cellular phone, handheld tablet, computer desktop or laptop
Makes recommendations to customers on additional Services, HSI, TV, VOICE; performs onsite prefields
Interfaces with customer contacts and end users and works with other vendors when required provides customer with status updates and informs customer of any changes, issues or concerns
Performs multi-dwelling unit upgrades and/or change over in services; reports any project scope changes, issues or concerns to management leadership
Operates company vehicle to travel to daily work sites
Performs additional duties and task as required by the company
Abides by company safety practices and policies
Tests - Results obtained in standard tests for this position must meet minimum requirements established by the testing program
Ability to identify and distinguish tones/levels
Ability to identify and distinguish colors
Ability to work in confined areas
Ability to lift and carry tool boxes, drop wire, parts containers and installation loads
Ability to climb poles/ladders
Ability to lift, carry, set-up, climb and take down ladders
Requires alertness and attention to detail
Valid driver's license; must be able to operate manual transmission
Ability to obtain various security clearances
Positive attitude and work ethic under all types of conditions
Indoor-outdoor work; exposed to adverse weather conditions, confined work areas. dust, noise, dirt, irate customers, etc
Weekday, weekend and holiday work tours including day, evening and night hours
Scheduled work tours may be weekday, weekend and holiday, including day, evening and night hours
Subject to scheduled and/or unscheduled overtime work
Occasional callouts on nights, holidays and weekends
Subject to occasional Neighbor Island Travel when necessary
Company
Hawaiian Telcom
Hawaiian providing integrated communications, broadband, data center and entertainment solutions for business and residential customers.
Founded in 1883
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2017-07-10Acquired
2011-07-15IPO
Leadership Team
Nadine Lem
HR Business Partner
Recent News
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2026-01-24
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2026-01-23
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