Klaviyo · 6 hours ago
Customer Success Manager
United States
Full-time
Remote
Entry, Mid Level
$72K/yr - $108K/yr
2+ years expKlaviyo is a company that empowers creators to own their destiny by making first-party data accessible and actionable. They are seeking a Customer Success Manager who will be responsible for establishing trusted relationships with customers, developing tailored success plans, and proactively addressing customer performance to ensure their success with the Klaviyo platform.
AdvertisingAnalyticsE-CommerceMarketing AutomationSoftware
Responsibilities
Be passionate about your customers’ success and establish yourself as the trusted advisor for ~40 customers
Develop tailored success plans to drive adoption of the Klaviyo platform and ensure your customers achieve their goals
Identify and recommend additional Klaviyo products to help increase revenue for your customers
Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation
Work cross functionally across Onboarding, Customer Growth, and internally facing teams to solve for customer goals and create a great customer experience
Work to set priorities and establish a plan for to resolve open issues in a timely manner
Provide customers with a combination of both strategic guidance and tactical support
Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies to reach their goals
Contribute feedback to Product on product improvements to enhance customer engagement
Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion
Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up
Qualification
Required
2+ years of customer success experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time
Experience explaining how to reach key goals using software with end users
A track record for creative problem solving for customers and end users
Experience in marketing or advising customers on marketing strategy
Comfortable discussing account renewals, upgrades, and cancellations
Thrives in a collaborative environment
Excellent organizational and project management skills
Excellent communication skills via phone, video conference and email
Curious and eager to learn
Able to adapt in a quickly changing environment
Experience with: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint
Track record managing customer relationships through Salesforce or similar CRMs
Experience using email marketing platforms and E-Commerce platforms
Preferred
You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast
You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient
Benefits
Participation in the company’s annual cash bonus plan
Variable compensation (OTE) for sales and customer success roles
Equity
Sign-on payments
A comprehensive range of health, welfare, and wellbeing benefits based on eligibility
Company
Klaviyo
Klaviyo is an automation and email platform designed to help grow businesses.
1001-5000 employees
H1B Sponsorship
Klaviyo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (47)
2024 (29)
2023 (24)
2022 (27)
2021 (21)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$1.35BKey Investors
ShopifySands Capital VenturesAccel
2025-08-13Post Ipo Secondary· $195.06M
2025-05-14Post Ipo Secondary· $372.95M
2023-09-20IPO
Leadership Team
Andrew Bialecki
CEO
Ed Hallen
Co-Founder, Chief Strategy Officer, Board Member
Recent News
Investing.com
2026-01-03
2025-12-17
Company data provided by crunchbase