Country Bank · 5 hours ago
Retail Banking Officer
Belchertown, MA, US
Full-time
Onsite
Senior Level
$70K/yr - $95K/yr
5+ years expCountry Bank is a growing mutual community bank dedicated to making a difference in the lives of customers and communities. The Retail Banking Officer is responsible for banking center sales, customer growth, and retention, leading the team to deliver exceptional customer service and achieve the Bank’s overall goals.
BankingFinancial Services
Responsibilities
Oversees all aspects of banking center operations, and aligns all activities and resources to achieve Bank goals. Ensures a consistently positive customer experience at assigned banking center location by leading the banking center team to deliver exceptional customer service and achieve trusted advisor relationships with each customer interaction
Fosters an active and positive sales culture in the banking center by developing and coaching to sales strategies and initiatives as well as strategic business development plan. Supports sales promotions and promotional campaigns through positive communication and engagement
Develops new customer relationships by conducting outbound calls, building centers of influence and using additional sales tools to meet established sales and service goals and objectives. Works to expand existing customer relationships through ongoing customer outreach. Responsible for mortgage, commercial loan, cash management, and merchant service referrals to other applicable internal business lines
Represents the Bank through visible leadership involvement in various community-related activities, board positions and networking opportunities to promote brand awareness and generate and foster new and existing business relationships. This may include extended and or weekend hours
Ensures effective communication to staff on all policies, procedures, Bank-wide initiatives or operational changes. Facilitates banking center meeting discussions regarding leadership, employee development, product knowledge, sales and goal objectives
Opens new accounts, conducts all other advanced customer service transactions. Demonstrates sound knowledge of Bank products and services
Originates and closes consumer and home equity lines of credit loans and Small Business Express loans
Serves as a subject matter expert in the banking center, including policies, market trends and sales efforts. Attends meetings, training classes, webinars and seminars appropriate to job responsibility to stay current and knowledgeable of banking trends and all Country Bank products and services
Responsible for running a cash drawer as needed, and maintaining an excellent teller balancing record in compliance with the Bank’s established Retail Banking Balancing Standards
Assists working weekend days in banking center as needed
Responsible for building long-lasting relationships with customers, community and colleagues through the embodiment of our Core Values: Integrity, Service, Teamwork, Excellence and Prosperity
Other job duties, as assigned
Qualification
Required
A minimum of five years' experience in a banking environment is required
The ability to acquire and maintain a Notary Public license is required
Must maintain active registration with the Nationwide Mortgage Licensing System
Intermediate knowledge of the Microsoft Office Suite, including Excel, Outlook, PowerPoint and Word
Strong customer service and sales skills
Strong written communication skills
Ability to make effective presentations in a group setting
Preferred
A Bachelor's Degree or equivalent work experience is preferred
Strong knowledge of the Finastra core platform and operational processes, procedures and industry best practices is preferred
At least two years of coaching and supervising others, and proven experience of managing banking center teams is preferred
Benefits
Medical, dental and vision insurance, a 401(k) Plan with a generous employer contribution plus match
Income protection benefits
Educational assistance and tuition reimbursement benefits
Generous total paid time off, and more
Company
Country Bank
Country Bank is a bank that offers lending, mortgages, and banking services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Paul Scully
President and CEO
Mary C. McGovern, MBA
EVP, Chief Financial Officer & Treasurer
Recent News
WBJournal.com
2025-07-29
Worcester Business Journal
2025-02-10
Worcester Business Journal
2023-04-08
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