LanceSoft, Inc. · 3 hours ago
Education Systems Support Analyst
United States
Contract
Remote
Senior Level, Lead/Staff
$65/hr - $70/hr
8+ years expLanceSoft, Inc. is seeking an experienced Product Support Analyst III to provide advanced technical support and user testing for a large-scale education data system. This role involves resolving system issues, executing user acceptance testing, and creating high-quality technical documentation to support help desk operations and customer outreach.
Information Technology
Responsibilities
Research, analyze, and resolve technical support tickets related to a statewide student data system and data submissions
Prioritize and escalate complex issues requiring deeper technical or development team involvement
Act as a business point of contact for support-related meetings and communications
Build system knowledge through documentation, training materials, and hands-on experience
Design and execute UAT plans to validate system functionality and usability
Document, track, and coordinate resolution of defects with Product Owners and Project Management teams
Gather and analyze end-user feedback to improve system performance and usability
Ensure testing aligns with business requirements and organizational standards
Create clear, comprehensive, and accessible technical documentation for end users
Maintain and update documentation to ensure accuracy and compliance with standards
Collaborate with Product Owners to gather and validate technical details
Produce materials such as user guides, known issues documentation, release notes, and newsletters
Support customer outreach during peak data submission periods
Document software and data submission issues reported by external users
Present findings and trends to product teams and leadership
Maintain consistent communication to understand customer needs and concerns
Qualification
Required
8+ years of experience working with large-scale education or student data systems at the district or vendor level
8+ years of customer service experience with strong communication skills
Proven ability to collaborate with cross-functional teams
Strong attention to detail and accuracy in documentation and testing
Experience training or mentoring team members
Preferred
Experience documenting software issues, release notes, and technical guides
8 years of Strong technical writing background with the ability to produce clear, concise documentation
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase