Universal Technical Resource Services, Inc. (UTRS) · 21 hours ago
Desktop Technician
Dover, NJ
Full-time
Onsite
New Grad, Entry LevelUniversal Technical Resource Services, Inc. (UTRS) is currently seeking a Desktop Technician to join our team! This role involves providing both deskside and remote support to senior level staff, focusing on hardware and software troubleshooting across various technologies.
Information TechnologyProfessional ServicesTelecommunications
No H1B
U.S. Citizen Only
Responsibilities
Provide white-glove level technical support to senior level staff
Support MS Windows OS to include application installation, software updates, patching and scanning vulnerabilities, general troubleshooting, etc
Provide expert level hardware support to cover desktops, laptops, printers, and peripherals
Provide technical support and guidance for Android and Apple mobile devices
Be subject matter expert on the applicable governance for present technologies
Be liaison to upper tier support and track reported incidents to their resolution
Qualification
Required
Experience providing deskside technical support within a corporate environment
Expert level knowledge of MS Windows OS
Experience providing technical support for the MS Office 365 applications
Hands-on experience supporting desktops, laptops, printer, networking and desktop peripherals
Knowledge of hardware inventory control is a plus
Possess soft skills such as effective communication, critical thinking, and creative problem solving
High School diploma required
Cyber security certification such as CompTIA Security + or the ability to earn within two months of employment required
Must be US Citizen
Preferred
Technical School training or vendor certifications are a plus
Company
Universal Technical Resource Services, Inc. (UTRS)
Universal Technical Resource Services, Inc.
Founded in 1985
201-500 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase