PTR Global · 15 hours ago
Sr. UX Researcher
Fort Worth, TX
Contract
Hybrid
Mid, Senior Level
$75/hr - $80/hr
3+ years expPTR Global is a leading provider of information technology and workforce solutions. The Sr. UX Researcher will drive user experience for customer and employee-facing applications, collaborating with various stakeholders to develop research strategies and present actionable insights based on user research outcomes.
Information Technology & Services
Hiring Manager
Marlee Katz Snow
Responsibilities
Collaborate with Product Owners, Product Designers, and stakeholders to understand business problems and advocate for user experience
Develop and execute research strategies to achieve product portfolio objectives and key results (OKRs)
Conduct discovery and evaluative research to uncover product insights ahead of development
Perform qualitative UX research using methods such as usability tests, heuristic evaluations, user interviews, contextual inquiries, and competitive analyses
Conduct quantitative UX research using surveys, clickstream analysis, eye-tracking studies, card sorting, tree testing, and unmoderated usability tests
Present actionable insights to product teams based on research outcomes
Utilize analytical tools like Adobe Analytics and Quantum Metric to gather data insights
Create and update personas, customer journey maps, and service blueprints to maintain customer-centric focus
Work in a self-guided Agile environment across multiple initiatives and ceremonies
Benchmark product performance with quantitative UX metrics and proactively address customer feedback
Scale UX research by building infrastructure, educating others, and contributing to Research Ops
Utilize research software and hardware, including eye-tracking equipment and participant recruitment resources
Qualification
Required
Bachelor's degree in human-computer interaction, human factors engineering, computer science, visual design, behavioral sciences, psychology, or related discipline
Minimum of 3 years of experience in applied user experience research at large enterprises or highly matrixed organizations
Strong understanding of user-centered design, qualitative and quantitative research methods, and analytical skills
Proficiency in remote unmoderated testing tools and moderated testing devices and platforms (e.g., UserZoom, UserTesting, Userlytics)
Familiarity with modern design and prototyping tools (e.g., Figma, Zeplin, Flinto, Sketch, Adobe CC)
Excellent written and verbal communication skills with proven ability to collaborate across disciplines and roles
Ability to present work clearly and compellingly to stakeholders, citing best practices, testing data, or business requirements
Preferred
Master's degree or Ph.D. in a related discipline
5 years of experience in applied user experience research at large enterprises or highly matrixed organizations
Experience in creating research strategies aligned with product objectives and key results
Project management skills with the ability to set objectives and deliver on time
Experience scaling research practices and building a product benchmarking program
Proficiency in analytical dashboards and tools (e.g., Adobe Analytics, Quantum Metric)
Knowledge of Artificial Intelligence (AI) and its application to UX practices
Benefits
Medical
Dental
Vision
401K contributions
PTO
Sick leave
Company
PTR Global
Engage with the largest Latina-owned IT & Professional staffing provider in the U.S.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase