ECLARO · 21 hours ago
Client Services Associate
O'Fallon, MO
Contract
Onsite
Entry Level
$20/hr - $30/hr
1+ years expECLARO is a market-leading insurance company providing property, casualty, and specialty insurance services in the United States. They are seeking a Client Services Associate to primarily handle client and broker communications, resolve issues, and manage open receivables balances.
Staffing & Recruiting
Responsibilities
Primarily answer calls and emails daily from clients and brokers to resolve issues
Ongoing analysis, collection, and resolution of open premium and deductible receivable balances
Early stage collection activities, cancellation processes, discrepancy resolution, write-off recommendations, escheatment processes, relationship building, and adherence to local and global policies
Follow-up on open receivables balances, which include both written and verbal communications and working with internal and external customers in order to resolve the open balances
Accurate and timely analysis of open receivables balances, oversight of discrepancy process, and discrepancy resolution when process is complex and / or involved external customers
Assist with various collection activities, projects, and processes as needed
Qualification
Required
Customer service driven, detail oriented
Strong interpersonal (written / verbal) and organizational skills, persistence, and ability to multi-task are all required to manage assignments through significant change management
Technical skills including strong knowledge of MS Office (Excel, Word, PowerPoint); strong Mathematical and Analytical Skills; Guidewire BillingCenter is preferred but not mandatory
High School Diploma, required
Preferred
Guidewire BillingCenter is preferred but not mandatory
1-3 yrs Billing and Collections, Insurance Operations or Accounts Receivables experience preferred but not required
Bachelor's Degree in Business, Accounting or Finance, preferred
Benefits
401k Retirement Savings Plan administered by Merrill Lynch
Commuter Check Pretax Commuter Benefits
Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
Company
ECLARO
ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada and the Philippines.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Nicholas Butcher
QA CTO Label Specialist
Dan Broderick
Chief Delivery Officer
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