VGS · 6 hours ago
Customer Implementation Manager
United States
Full-time
Remote
Senior Level
5+ years expVGS is the world's leader in payment tokenization, and they are seeking a Customer Implementation Manager to support their Client Operations team. This role involves managing onboarding, implementation, and training for customers on the VGS platform to ensure operational efficiency and product adoption.
Data ManagementFinancial ServicesMobile PaymentsNetwork SecurityPayments
No H1B
U.S. Citizen Only
Responsibilities
Drive onboarding and implementation of the VGS product suite for new or expanding customers and improve time-to-value for our customers
Manage multi-threaded enterprise projects that require coordination between a variety of internal and external stakeholders
Coordinate with experts in the Payments, Fintech, and Banking industries to develop implementation project plans that touch vital components of our customer’s payments infrastructure
Diligently maintain and update project plans and documentation to ensure that any stakeholder—even those not involved in the day-to-day project work—can quickly understand a project's status and trajectory
Gather business requirements, interpret technical documentation, and provide advice on integration best practices to help our customers streamline their implementations
Distill complex technical updates into easily digestible summaries for both internal and external stakeholders, ensuring clarity and removing blockers
Identify risks and proactively manage client implementation issues. Resolve and/or escalate issues in a timely manner
Collaborate with account management colleagues and cross-functional departments (support, engineering, product, etc) to ensure successful implementation and support continuous process and product improvement
Be a dedicated resource to help navigate our customers through technical challenges including proxy connectivity, integrations, and platform features
Qualification
Required
5+ years of technical project management or technology consultation in customer-facing environments
Ability to act as an 'information conduit' between highly technical teams (Engineering, Product) and non-technical business stakeholders to communicate effectively and work cooperatively with cross-functional teams
Self-motivated problem solver who is able to thrive in a dynamic and customer-focused environment and applies logic and reasoning rather than blindly following a runbook
Detail-oriented and able to autonomously support tasks across multiple projects
Analytical, technically proficient, and able to learn new tools and software quickly
Able to work in a Waterfall or Agile environment with a strong sense of prioritization
Experience using a Project Management tool such as JIRA, MS Project, SmartSheet, Monday.com, etc
Benefits
Flexible work hours and flexible PTO
Competitive health benefits
VGS stock options
401k plan, with employer matching 4% and immediate vesting (available only for US employees)
Life & disability insurance
Pre-tax flexible spending accounts, dependent and healthcare FSA (available only for US employees)
Global parental leave program
Employee Assistance Program
Home Internet reimbursement
New hire home office set-up allowance
Professional learning reimbursement
Company
VGS
VGS is the World'd Leader in Payment Tokenization
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$104.93MKey Investors
Vertex VenturesVisa VenturesGoldman Sachs Merchant Banking Division
2020-12-18Series C· $60M
2020-01-15Series Unknown
2019-10-24Series B· $35M
Leadership Team
Marshall Jones
Co-Founder
Recent News
Company data provided by crunchbase