SamaCare · 1 week ago
Pharma Operations Associate I
United States
Full-time
Remote
New Grad, Entry Level
$19/hr - $19/hr
0+ years expSamaCare is a company focused on eliminating administrative barriers in healthcare to improve patient access to therapies. The Pharma Operations Associate I will support the prior authorization process by engaging with insurance companies and internal teams, ensuring efficient handling of support requests and maintaining high levels of customer satisfaction.
AnalyticsBusiness Process Automation (BPA)Medical
Responsibilities
Address and manage client tickets in a timely, organized, and efficient manner
Perform continuous follow-up throughout the prior authorization (PA) lifecycle, coordinating with insurers to resolve anomalies and ensure prompt determinations
Monitor and track PA status updates, ensuring accurate and timely case documentation
Serve as a liaison between clients and customers to collect necessary documentation or information for PA progression
Share relevant updates from insurance companies with clients to maintain transparency and support case progression
Handle inbound live support chats and daily helpdesk tickets from clients, providing professional and prompt support
Prioritize and escalate urgent issues as needed to ensure prompt resolution
Work collaboratively within a team to meet and exceed targets for prior authorization resolution rates, approval rates, and turnaround times per drug
Maintain high levels of client satisfaction through clear communication, responsiveness, and issue resolution
Qualification
Required
0–1+ years of experience in a customer-facing, operations, or administrative role (internships or relevant coursework included)
Strong organizational skills with the ability to manage multiple tasks and deadlines
Ability to work with urgency and adapt to changing priorities in a fast-paced environment
Clear and professional written and verbal communication skills
Comfortable using computer systems and learning new tools and platforms
Proactive, dependable, and eager to learn and grow within the role
High school diploma or associate degree required; bachelor's degree or relevant experience a plus
Preferred
Interest in healthcare operations; prior exposure to healthcare, insurance, billing, or prior authorizations is preferred but not required
Experience in a startup or fast-growing environment is a plus but not required
Benefits
Equity shares
Flexible time off
Health, dental, vision, and life insurance coverage
401(k) retirement savings plan
Company
SamaCare
SamaCare automates the prior authorization process to improve patients' access to therapy.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$34.8MKey Investors
Questa Capital ManagementClearlake Capital Group
2024-05-21Series B· $17M
2022-02-01Series A· $12M
2021-03-03Seed· $3.73M
Leadership Team
Syam Palakurthy
Co-Founder, CEO
Recent News
Company data provided by crunchbase