CDW · 12 hours ago
Director, End User Services
Orlando, FL
Full-time
Onsite
Director/Executive
$170K/yr - $215K/yr
8+ years expCDW is seeking a seasoned Director of End User Services to lead the engineering function for enterprise end-user technologies. This role is responsible for translating strategy into scalable, secure, and reliable end-user solutions that support a modern, hybrid workforce, while managing a team of senior engineers and collaborating with various stakeholders.
AnalyticsArtificial Intelligence (AI)Cyber SecurityGraphic DesignHardwareInformation TechnologySoftware
Hiring Manager
Kaci Railey
Responsibilities
Lead the engineering lifecycle (planning, design, build, and deployment) for end-user technology services
Provide strategic and people leadership to a team of senior engineers, ensuring high performance, accountability, and technical excellence
Partner with architecture, operations, security, and business stakeholders to deliver scalable, enterprise-ready solutions
Own resource planning, capacity management, and project execution across multiple concurrent initiatives
Ensure engineering activities align with ITIL processes, operational readiness, and service transition standards
Oversee vendor relationships, including managed service providers, contract negotiations, and performance management
Drive continuous improvement, standardization, and modernization of end-user platforms across the enterprise
Qualification
Required
8–10+ years of experience in IT infrastructure, end-user computing, or collaboration services within a large enterprise
5+ years in a Director-level or senior leadership role, managing engineering or infrastructure teams
Proven experience leading plan-and-build engineering functions for end-user technology services
Strong background in resource management, project management, and cross-functional delivery
Demonstrated experience managing vendors and managed service providers, including contracts and performance
Working knowledge of ITIL processes and service lifecycle management
Preferred
Experience leading complex, multi-site enterprise initiatives, such as:
Large-scale device refresh programs
Collaboration platform migrations
VDI expansions or modern workplace transformations
Company
CDW
At CDW, we know how to make technology work so people can do great things.
10001+ employees
H1B Sponsorship
CDW has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (59)
2024 (49)
2023 (37)
2022 (86)
2021 (44)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
$58.74M2015-08-01Post Ipo Equity· $58.74M
2013-06-27IPO
2008-07-31Series Unknown
Leadership Team
Christine Leahy
President & CEO
Sanjay Sood
Chief Technology Officer
Recent News
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