Lumen Technologies · 22 hours ago
Customer Success Executive
United States
Full-time
Remote
Mid, Senior Level
$87K/yr - $116K/yr
7+ years expLumen Technologies is a company focused on connecting people, data, and applications to ignite business growth. The Customer Success Executive role is customer-facing, aimed at ensuring large customers achieve their business objectives through Lumen solutions, while also identifying opportunities for up-sell and cross-sell.
Big DataInformation ServicesInfrastructureOptical CommunicationSecurityTelecommunicationsVoIPWireless
Responsibilities
Build long-term, value-based relationships with decisionmakers and influencers to understand the customer’s landscape and establish loyalty
Manage overall customer metrics, including usage data, health indicators and renewal dates to align with customer objectives
Evaluate product and portal adoption maturity level to address roadblocks and provide best practices and a prescriptive approach to address needs
Construct and implement a customer success plan across all steps of the lifecycle, setting expectations for each milestone, ensuring personalized value, and driving positive customer experience to achieve desired outcomes
Recognize opportunities for expansion based on knowledge of the Lumen portfolio, partnering with sales as necessary
Implement revenue management practices driving accountability and goal alignment, revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth
Manage risks to customer success, identify root causes, define and activate solutions, and deploy cross-functional support to resolve
Partner with sales, delivery & support to set proper expectations and ensure successful deployment of solutions and services
Responsible for defining and executing renewal strategy via clear alignment of customer priorities and roadmap, incorporating on-net migrations, managing writedowns positively impacting Lumen profit margins
Qualification
Required
7+ years customer success or account management experience
Bachelor's Degree or equivalent work experience
Experience in working with complex, Fortune 500, multi-divisional, international customer
Comfortable presenting, consulting, and advising at C-level and other executives
Assertive verbal and written communications skills with ability to build strategic relationships (deep and wide) within organizations
Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf
Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies
Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery)
Brings strong technology and data networking knowledge with technical aptitude to stay current in evolving technology sector
Effective and confident decision making based on business and financial principles
Working knowledge of MS Office suite
Benefits
A broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
Company
Lumen Technologies
Lumen delivers the most secure platform for applications and data to help businesses, government and communities deliver amazing experiences
10001+ employees
H1B Sponsorship
Lumen Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (21)
2023 (27)
2022 (29)
2021 (18)
2020 (49)
Funding
Current Stage
Public CompanyTotal Funding
$2.44B2025-09-04Post Ipo Debt· $425M
2025-08-04Post Ipo Debt· $2B
2023-05-22Post Ipo Equity
Leadership Team
Kate Johnson
CEO & President
Sean Alexander
Senior Vice President of Connected Ecosystems
Recent News
2026-01-18
The Motley Fool
2026-01-09
2026-01-06
Company data provided by crunchbase