Ketryx · 8 hours ago
Director, Delivery and Success
Boston, MA
Full-time
Hybrid
Director/Executive
$150K/yr - $175K/yrKetryx is an AI software platform that enables healthcare life sciences companies to ship life-saving regulated products in weeks instead of years. The Director of Delivery and Success will serve as a senior leader, guiding teams through complex client engagements and ensuring exceptional outcomes while building trusted relationships and mentoring high-performing teams.
Artificial Intelligence (AI)Business Process Automation (BPA)ComplianceSaaSSoftware
Responsibilities
Lead Strategic Client Engagements - Own executive-level relationships with key customers. Serve as a trusted advisor, ensuring clients achieve transformative outcomes through the Ketryx platform
Build and Develop High-Performing Teams - Hire, coach, and mentor a team of Delivery and Success Managers and Leads. Set clear expectations, develop leadership depth, and foster a culture of feedback, ownership, and excellence
Ensure Delivery Excellence Across Portfolios - Oversee multiple complex client engagements. Drive consistent, high-quality execution across teams—balancing technical, regulatory, and operational priorities
Drive Commercial Growth - Partner with Sales and Customer Success to expand accounts. Articulate value, identify growth opportunities, and support long-term revenue strategy through exceptional service
Shape Client Operations Strategy and Systems - Design and improve the processes, tools, and org structures that enable scalable, repeatable delivery. Identify and lead strategic initiatives across the function
Strengthen Product Feedback Loops - Translate customer insights into structured input for Product, Engineering, and Quality. Ensure client needs are reflected in how the platform evolves
Act as a Cultural Leader and Executive Partner - Model Ketryx’s values. Create clarity and calm during ambiguity, reinforce cultural norms, and serve as a trusted partner to senior leadership across the company
Contribute to Quality and Compliance Excellence - Support the application of regulatory standards within client engagements. Reinforce quality through sound decision-making, clear documentation, and strategic alignment with our QMS
Qualification
Required
Experience in Regulated Environments - Proven success working within safety-critical or highly regulated industries such as medical devices, healthcare, government, aerospace, or automotive. Familiar with the principles of risk management, design controls, and software validation (e.g., V&V protocols, requirements traceability, and formal test documentation)
Technical and Operational Fluency - Strong understanding of software-driven product development and lifecycle operations. Experience across product, professional services, quality, or customer success functions in a technical environment
Leadership and Team Development - Demonstrated success hiring, managing, and developing high-performing teams—including managers. Skilled at coaching others, setting clear expectations, and scaling leadership capacity
Client and Stakeholder Management - Comfortable leading complex client relationships, including executive-level engagement. Able to navigate competing priorities and serve as a strategic advisor to internal and external stakeholders
Excellent Communication and Presence - Strong written and verbal communication skills. Capable of tailoring complex messages to different audiences—whether technical, executive, or cross-functional
Strong Execution and Prioritization Skills - Proven ability to manage multiple initiatives simultaneously. Brings clarity, momentum, and calm to dynamic environments
Tools and Systems Experience - Familiarity with CRM tools and customer operations platforms. Comfortable learning and adapting to new systems quickly
Educational Background - Bachelor's degree in a relevant field (e.g., engineering, life sciences, computer science), or equivalent practical experience. Advanced degree or regulatory certifications a plus
Benefits
Competitive compensation
Generous stock options possible
Work in an exciting field with a positive impact on the world
Opportunity to learn and grow as part of a global team
Generous PTO for full-time
Company
Ketryx
Ketryx is an AI‑driven compliance platform that automates documentation tasks and workflows for regulated product teams.
Founded in 2021
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$57.05MKey Investors
Transformation CapitalLightspeed Venture Partners
2025-09-04Series B· $39M
2023-12-05Series A· $14M
2022-06-29Seed· $2M
Leadership Team
Erez Kaminski
CEO & Founder
Jan Pöschko
CTO & Founder
Recent News
Sourcery
2025-10-06
Company data provided by crunchbase