Hospital for Special Surgery · 2 days ago
Director BIKE Operations
New York, NY
Full-time
Onsite
Director/Executive
$112K/yr - $171K/yr
8+ years expHospital for Special Surgery is consistently among the top-ranked hospitals for orthopedics and rheumatology. They are seeking a Director of BIKE Operations to lead program operations and project management, oversee cross-functional enablement, and optimize fundraising efforts.
Health CareMedical
Responsibilities
Lead the integrated planning and delivery of BIKE HSS across the full year, including campaign milestones, participant experience, stewardship touchpoints, and post-event follow-through
Serve as the program delivery lead for BIKE HSS delivery: establish workplans, timelines, meeting cadences, and clear owners; hold stakeholders accountable to commitments
Lead planning and execution of program logistics, operations, vendors, consultants, and program elements using RASCI frameworks and project management tools
Maintain clear visibility mechanisms and reporting for key stakeholders at all levels (milestone tracking, status updates, risks/issues, decision needs, and dependencies)
Manage budgets, contracts, and vendor payments in collaboration with Development Operations, Finance, IT, and Legal
In partnership with BIKE HSS Director of Corporate Partnerships and Marketing, ensure timely development and delivery of corporate engagement and marketing materials, internal HSS collateral and internal promotion, and key campaign assets
Drive readiness and delivery for major launches and moments, including web launch, peer-to-peer (P2P) platform launch, and related digital communications
Ensure continuity and quality across communications, digital platforms, and participant engagement by coordinating across Development Communications, Stewardship, Individual Giving, Operations, Data & Systems, Special Events, and other partners as needed
Establish and maintain volunteer management plans and operating rhythms, including volunteer communications, training/readiness, staffing plans, and on-site coordination in partnership with relevant teams
Support effective physician engagement operations by coordinating timelines, assets, lists, and enablement needs with internal partners
Establish, maintain, and drive delivery of the year-round BIKE stewardship and impact communications schedule
Coordinate cross-team inputs and outputs that share BIKE progress and philanthropic impact through digital communications, virtual events, and other outlets
Operationalize multi-channel fundraising execution in partnership with the responsible fundraising leads, including peer-to-peer campaigns and corporate activation deliverables
Ensure the peer-to-peer fundraising platform experience at BikeHSS.org remains current, compelling, and supported by the right content and operational processes
Improve connectivity between BIKE touchpoints (P2P, email platform, and CRM) to support data quality, reporting, and downstream fundraising workflows
Enable identification and handoff of qualified major donor prospects into the pipeline management team through clear processes and data coordination
Exercise execution- and operational-level decision-making authority to keep work moving
Proactively escalate for approvals and secure timely sign-off on items requiring review (e.g., messaging, web copy, brand-sensitive materials) to ensure milestones are met
Qualification
Required
Bachelor's degree required
Minimum of 8 years of relevant experience in marketing or program operations, project management, events, fundraising operations, or related fields
Demonstrated success driving complex cross-functional delivery in a matrixed environment, including managing vendors and timelines
Preferred
Experience in marketing, program growth, event management, corporate engagement, and fundraising a plus
Company
Hospital for Special Surgery
Hospital for special surgery is the top ranked new york hospital for orthopedics and rheumatology.
5001-10000 employees
H1B Sponsorship
Hospital for Special Surgery has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (20)
2023 (27)
2022 (32)
2021 (18)
2020 (27)
Funding
Current Stage
Late StageTotal Funding
$36.6MKey Investors
Stavros Niarchos Foundation (SNF)Flare Capital Partners
2023-06-12Grant· $10M
2022-10-25Series A· $21M
2018-07-16Grant· $5.6M
Leadership Team
Tara M. McCoy
Chief Executive Officer, HSS Florida
Bill Donato
Senior Advisor Supply Chain
Recent News
Crain's New York Business
2026-01-13
HospitalManagement.net
2026-01-13
Company data provided by crunchbase