Aston Carter · 4 hours ago
Customer Service Officer
Woodland, CA
Contract
Onsite
Mid Level
$30/hr - $45/hr
3+ years expAston Carter provides world-class corporate talent solutions, and they are seeking a Customer Service Officer to support international export operations. This role involves managing sales orders, coordinating shipping and export documentation, and ensuring exceptional customer service for partners across the USA and Canada.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Receive and review sales orders for accuracy, codes, quantities, lead times, and shipping details
Determine correct ports, shipping lines, freight charges, and special requirements
Enter vessel booking details and update SAP with full shipping info
Confirm orders and shipment schedules with customers
Issue Pro-Forma invoices and begin documentation collection
Prepare all draft export documents prior to vessel departure
Ensure compliance with Letters of Credit and update SAP accordingly
Coordinate and secure third-party documentation
Maintain accurate Buyer Profiles
Provide customers with complete documentation packages
Pre-alert customers with finalized document sets
Validate freight invoices and resolve discrepancies quickly
Complete SAP order processes in alignment with freight accruals
Serve as a main point of contact for customers, shipping lines, transport providers, and other stakeholders
Confirm order receipts, shipment details, and documentation requirements
Address product, service, and delivery inquiries
Monitor shipments and proactively communicate issues and solutions
Qualification
Required
High School Diploma or higher
Minimum 3 years' experience in Customer Service or administrative support within an FMCG environment
Strong understanding of general logistics
Proficiency with MS Office and ability to work in fast-paced, high-volume settings
Experience with export documentation—Letter of Credit experience is crucial
Strong communication skills, organization, and attention to detail
Preferred
Bachelor's Degree
Broader supply chain or operations experience
SAP experience or ability to learn new systems quickly
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
Aston Carter
Aston Carter is a staffing and recruiting company providing risk and compliance services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2011-01-31Acquired
Leadership Team
Juan Pablo McCausland-PHR, CDP
Human Resources Business Partner
Sherry Guevara
Regional Human Resources Partner-West Region
Recent News
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