MaxanaPay · 2 weeks ago
IT Support Analyst (Endpoint / Service Desk)
United States
Full-time
Remote
Entry, Mid LevelMaxanaPay is hiring an IT Support Analyst to support a Microsoft-based enterprise environment with a focus on Azure Virtual Desktop (AVD). The role involves providing L1–L2 support for users, troubleshooting various issues, and supporting AVD environments managed with Nerdio.
Information ServicesInformation Technology
Responsibilities
Provide L1–L2 support for users accessing systems via Azure Virtual Desktop (AVD)
Troubleshoot login issues, session disconnects, performance problems, and application access
Support local laptops used primarily for AVD connectivity
Support Nerdio-managed AVD environments, including:
Dynamic host pools
Golden image updates (following runbooks)
Software distribution to AVD hosts
Support user access and devices via:
Active Directory (AD)
Microsoft Entra ID (Azure AD)
Intune
Provide operational support for:
PrinterLogic
Mimecast
Zscaler
Perform daily checks, follow change processes, and escalate issues when required
Qualification
Required
Hands-on experience supporting AVD environments managed with Nerdio is required
Provide L1–L2 support for users accessing systems via Azure Virtual Desktop (AVD)
Troubleshoot login issues, session disconnects, performance problems, and application access
Support local laptops used primarily for AVD connectivity
Support Nerdio-managed AVD environments, including dynamic host pools, golden image updates (following runbooks), and software distribution to AVD hosts
Support user access and devices via Active Directory (AD), Microsoft Entra ID (Azure AD), and Intune
Provide operational support for PrinterLogic, Mimecast, and Zscaler
Perform daily checks, follow change processes, and escalate issues when required
Experience in Service Desk, IT Support, or Endpoint Support
Hands-on experience supporting Azure Virtual Desktop (AVD)
Experience working with Nerdio (mandatory)
Strong Windows 10/11 troubleshooting skills
Familiarity with Active Directory and user account management
Comfortable working in structured, process-driven environments
Strong written and spoken English (B2 or above)
Benefits
Competitive pay
Fully remote
Clear scope and expectations
Hands-on experience with AVD and enterprise tools
Opportunity to grow advance into leadership roles, while working with the brightest minds in the game
Company
MaxanaPay
MaxanaPay is a digital transformation partner that understands your objectives and requirements, quickly assesses your current technology ecosystem, and delivers your FinTech Digital Initiatives.
Founded in 2016
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Seth A. B.
Co-Founder
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