RICEFW Technologies Inc · 8 hours ago
Technical Support Analyst
Augusta, ME
Contract
Onsite
New Grad, Entry LevelRICEFW Technologies Inc is seeking a Technical Support Analyst to manage and document A/V conferencing systems. The role involves inventory management, installation, documentation creation, and providing support for various A/V systems.
Business IntelligenceConsultingInformation Technology
Hiring Manager
Bharat Oberoi
Responsibilities
Create a complete inventory of all A/V conferencing systems supported by OIT
Create a set of documentation for every type/category A/V conferencing system
Site survey, assessment, product selection, and purchasing
Installation and deployment, including inventory and account setup tasks
Technician-centric documentation for support and troubleshooting
Self-service instructions for use and basic troubleshooting
Replacement/refresh of existing systems
Decommissioning, including inventory and account deletion tasks
Create a process for periodic quote/price updates for all standard offerings
Work with management to create a service catalog for A/V Conferencing
SharePoint page with standard offerings for various room sizes, use-cases, and optional add-ons
Support rates for each type/size of room
Work with CTS to update the A/V service offerings in Assyst, creating any new ones as necessary
Qualification
Required
Technical writing and documentation experience
Experience with Lenovo ThinkSmart products and/or Logitech systems
Experience with Microsoft products such as MS Teams and Excel
Experience with audio/visual conferencing systems
Organization
Time management and scheduling
Microsoft Excel
Clean driving record
Generate technical documentation
Generate customer-friendly self-service documentation
Customer service
Knowledge of Lenovo ThinkSmart products
Knowledge of Lenovo ThinkSmart management portal
Knowledge of Logitech Rally ecosystem
Knowledge of Logitech Sync management portal
Knowledge of Microsoft Teams Rooms management infrastructure
Knowledge of Zoom Meetings management infrastructure
Knowledge of A/V conferencing systems
Company
RICEFW Technologies Inc
RICEFW Technologies Inc is a technology consulting firm and solutions provider with extensive experience in IT Staff Augmentation and consulting services since 2010.
Founded in 2007
201-500 employees
H1B Sponsorship
RICEFW Technologies Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (40)
2024 (42)
2023 (75)
2022 (68)
2021 (58)
2020 (24)
Funding
Current Stage
Growth StageCompany data provided by crunchbase