Pexip · 15 hours ago
Support Engineer - Infinity
Herndon, Virginia, United States
Full-time
Hybrid
Mid, Senior Level
5+ years expPexip is a video technology specialist providing seamless video communication solutions. They are seeking a Technical Support Engineer to assist customers in troubleshooting and resolving technical issues with their video communication products and services.
Communications InfrastructureMeeting SoftwareSoftwareVideo Conferencing
No H1B
U.S. Citizen Only
Responsibilities
Work with customers to troubleshoot reported problems, identify root cause, and resolve the issue
Able to triage technical situations effectively and efficiently
Capable of evaluating multiple different resolution paths and evaluating best possible outcomes independently and with customer service owners
Able to communicate highly technical issues to non-technical people to explain why issues are occurring and what can be done to improve the situation
Able to effectively prioritize cases based on urgency, impact, and customer need
Identify and recommend possible optimization tasks to customers
Communicate and work closely with the sales and customer success teams related to ongoing events with customer situations
Qualification
Required
Bachelor's degree required
5+ years relevant experience in post-sales technical support
Good technical understanding of Microsoft, Google, Zoom, Cisco, Avaya, Polycom, and other related partners/competitors in the visual collaboration landscape
Good technical understanding of virtualization technologies, e.g. VMware, Hyper-V, AWS, Azure, GCP is a plus
Good understanding Excellent practical knowledge of network technologies and protocols including TCP/IP, DNS, HTTP, L2/L3 Operations, Routing, Load Balancers, and Firewall management
Experience in technical troubleshooting and log analysis
Proven track record in technical support and have sound knowledge of technology
Must be comfortable in a dynamic atmosphere of a technical organization with a rapidly expanding customer base
Ability to rely on experience and sound judgement to plan and accomplish goals
Ability to juggle a variety of complicated tasks, and be comfortable working independently with remote support
Display extremely strong analytical, verbal, and written communication skills
Possess strong presentation skills
US Citizenship required with current US Passport (or eligibility)
Benefits
Flexibility and work life balance is offered.
Growth Mindset: We invest in your learning and development and offer opportunities to learn, grow, and work on cutting-edge distributed systems.
Culture of Trust & Inclusion: Strong people culture anchored in our values; The Pexip Way.
Supportive environment: A culture that values flexibility, collaboration, and work-life balance where your voice matters.
Real Ownership: Your work is visible, measurable, and directly tied to our growth.
Mission that Matters: Every day, we safeguard the most confidential conversations in the world.
Company
Pexip
Pexip simplifies video communication across borders, businesses and platforms.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2020-05-14IPO
2013-01-01Series Unknown
Leadership Team
Jordan Owens
CTO, Americas
Giles Chamberlin
Adviser
Recent News
2025-10-01
Company data provided by crunchbase