Radiant Security · 4 hours ago
Technical Customer Success
San Francisco Bay Area
Full-time
Onsite
Mid Level
3+ years expRadiant Security is a Bay Area Cyber AI startup focused on enhancing security operations through automation. They are seeking a Technical Customer Success Manager to bridge the gap between complex cybersecurity technology and business value, ensuring enterprise customers successfully adopt and integrate their B2B SaaS platform.
Computer & Network Security
Responsibilities
Lead technical implementation for new customers to ensure rapid time-to-value and seamless security stack integration
Serve as a technical expert, guiding customers through platform configurations and optimizing their security posture
Monitor usage data to identify health risks and execute success plans that drive retention and account growth
Act as a bridge to Product/Engineering by translating external customer feedback into actionable roadmap influence
Conduct technical deep-dives and business reviews, translating platform wins into clear ROI for customer stakeholders
Create documentation and deliver product demos to empower technical champions within the customer’s organization
Serve as the lead for technical escalations, partnering with Engineering to ensure swift resolution of critical issues
Stay current with cybersecurity trends and emerging technologies to provide informed, strategic guidance
Qualification
Required
3+ years of experience in a customer-facing technical role (e.g., Junior CSM, Sales Engineer, or Technical Support) within B2B SaaS
Proven experience working directly with external enterprise customers; you are comfortable being the 'face' of the company
A strong interest in or foundational knowledge of SIEM, SOC automation, or cloud security
Ability to quickly learn APIs, integrations, and cloud infrastructure to troubleshoot alongside customers
Ability to explain technical 'how-tos' clearly to both users and managers
A self-motivated 'startup' mindset. Able to manage multiple priorities and deadlines with minimal oversight
Education: BSc/MS in Computer Science, Engineering, or a technical 4-year degree
Preferred
Domain knowledge of AI/ML is a plus
Benefits
Generous equity package
Unlimited PTO (take time when you need it)
Great healthcare
Stay Healthy subsidy (for gym and sports)
Company
Radiant Security
Radiant Security's Adaptive AI SOC platform is designed for enterprise security teams that want to address 100% of the alerts they receive from any tool or sensor.
51-200 employees
Funding
Current Stage
Growth StageRecent News
2024-02-18
StartupHub.ai
2024-02-18
Company data provided by crunchbase