maincubes SECURE DATACENTERS · 7 hours ago
Customer Success Manager (w/m/d) Colocation
United States
Full-time
Remote
Mid, Senior Levelmaincubes SECURE DATACENTERS is a European provider focused on green energy and sustainability in data center solutions. The Customer Success Manager will serve as the primary contact for assigned customers, ensuring smooth onboarding and collaboration across departments to enhance service quality and customer satisfaction.
Information Technology
Responsibilities
Primary customer contact for assigned customers from contract signature to end of term
Onboarding New Customers in close collaboration with other internal departments/stakeholders
The “liaison officer” between Sales and other departments
Improve contract quality within existing datacenters and regarding assigned customers
Work with assigned customers on contract improvement and service order prolongations
Assist with inbound leads ad work on new opportunities in case capacity becomes available
Pro-active engagement with customers regarding regular review meetings and SLA reviews
Close monitoring of state of Accounts for assigned customers in close collaboration with the Accounting Team
Close collaboration with the Service Desk (e.g. regular alignment, new requirements, incidents, issues, Service Management reports)
Qualification
Required
Great communication skills in German and English is required
Experience in the datacenter sector and colocation products is mandatory
The role requires a large level of accuracy and planning and comes with a great level of autonomy
Preferred
Technical understanding of Colocations services (e.g. power, cooling, cabling, cabinets) is beneficial
Traveling for customer meetings in Germany or the Netherlands can be part of the role
Benefits
Attractive salary plus bonuses
30 days of vacation
Company pension plan and capital-forming benefits
Employee discounts on top brands and online shops
Company
maincubes SECURE DATACENTERS
At maincubes, we are shaping the data centres of the future for cloud and AI providers as well as public sector organizations.
Founded in 2012
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$2.88B2026-01-13Debt Financing· $2.88B
2023-09-19Acquired
2023-03-06Debt Financing
Leadership Team
Oliver Menzel
Chief Executive Officer
Recent News
TelcoTitans.com
2025-02-13
2023-12-26
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