Quality Innovation, Inc. · 2 hours ago
Customer Service Representative - SBA CVE Contact Center Services
Oakland, MD
Full-time
Onsite
Entry Level
$18/hr - $18/hr
1+ years expQuality Innovation, Inc. is seeking a Customer Service Representative for SBA CVE Contact Center Services. The role involves providing high level customer service support to the customers of the Small Business Administration Customer Service Call Center via phone and email.
ConsultingHealth Care
No H1B
U.S. Citizen Only
Responsibilities
Answer customer phone calls and emails
Provide correct answers or refer customers to appropriate next steps
Learn necessary information to provide high level customer service about relevant topics
Customer Service Representative will provide customer service support to Veteran Small Business owners calling in for assistance with the certification process
Responsible for answering a variety of questions related to small business programs as well as perform data entry to document all phone calls
Qualification
Required
At least one year of customer service experience working in a high call volume environment
Excellent customer service experience and phone etiquette
Ability and dedication to learn new information and explain it to customers in a clear and actionable manner
U.S. citizenship
Experience with Microsoft Office 2007 or higher
Excellent customer service skills and the desire to help people find answers
Excellent organizational skills with a high-level attention to detail
Ability to carry out multiple tasks under tight deadlines
Ability to get up to speed quickly on complex issues; desire to work in a fast-paced, rapidly evolving environment
Ability to follow organizational procedures
Demonstrated ability to coordinate with a project team
Good written and verbal communications abilities
Knowledge of military and Veteran populations
Preferred
Experience supporting government clients and/or working with Veterans
Company
Quality Innovation, Inc.
Qi offers our government and private sector clients a wide range of proven solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Rusty Lingenfelter
President / Chief Executive Officer
Recent News
Company data provided by crunchbase