eFlexervices · 11 hours ago
Customer Success & Inside Sales Specialist
United States
Full-time
Remote
Entry, Mid Level
2+ years expeFlexervices is a premier BPO company with a 24-year track record of excellence, dedicated to finding the perfect fit for your skills. The Customer Success and Inside Sales Specialist will partner with specialty retail and boutique customers through relationship-driven outreach and proactive follow-up, focusing on nurturing long-term relationships and providing a high-touch customer experience.
AccountingBillingCustomer ServiceTechnical Support
Responsibilities
Manage and support a portfolio of specialty retail and boutique accounts
Conduct outbound and inbound calls to maintain relationships and follow up on opportunities
Develop a strong understanding of customer preferences, buying history, and product needs
Proactively recommend relevant products, new arrivals, and catalog updates
Increase the number of customer touchpoints to support conversion and retention
Facilitate orders and coordinate internally to ensure smooth processing
Maintain accurate customer notes, activity tracking, and follow-up records
Qualification
Required
2 or more years of experience in customer success, inside sales, or phone-based sales
Experience supporting retail, DTC, apparel, or consumer goods brands
Comfortable making and receiving frequent phone calls
Strong relationship building and communication skills
Ability to adapt conversations to a wide range of customer types
Clear spoken and written English
Preferred
Experience within lingerie, intimate apparel, or fashion wholesale
Experience supporting boutique or specialty retail customers
Familiarity with CRM systems and order management tools
Benefits
Comprehensive HMO coverage
Optical reimbursements
Flexible Work Options
Flexible vacation and sick leaves
Pathways to Success
Company
eFlexervices
eFlexervices is a BPO company that provides technical support, marketing assistance, sales development, and operational assistance services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase