TEKsystems · 7 hours ago
Technical Support
Phoenix, AZ
Full-time
Hybrid
Entry Level
$19/hr - $20/hr
2+ years expTEKsystems is a leading provider of business and technology services, seeking a Technical Support representative. The role involves addressing escalated customer service concerns, providing support to field sales agents, and assisting with technical troubleshooting to ensure a positive customer experience.
Information Technology
Responsibilities
Demonstrate consistent good quality and performance results
Provide consistent service that is customer focused and professional
Supporting Field Sales agents with insurance product information
Assist with basic technical troubleshooting
Be able confident and capable to handle all new business underwriting claim and compensation situations
Learn soft skills while communicating with customers
Focus on customers' needs and develops a customer centric approach in servicing customers needs
Consistently meets or exceeds expectations for departmental standards related to quality average handle time auxiliary time after call work customer satisfaction and other KPIs
Exhibits and practices the Organizations Common Purposes and Shared Traits
Understands organizational objectives supports process improvements and provides feedback to leadership
Learn all policy product lines all procedures for the core and worksite calls
Provides support for business partners as needed
Represents the Combined tenants: Personal Connection Empathy Problem-Solving and Ownership
Qualification
Required
Taking calls from agents in the field, internal agents that are W2 employees and contract employees, brokers, and leaders of the agents
Types of calls: underwriting questions and policy holder questions
Technology issues with enrollment system
Licensing, billing and compensation questions
Research is done on the call, understand things quickly
Demonstrate consistent good quality and performance results
Provide consistent service that is customer focused and professional
Supporting Field Sales agents with insurance product information
Assist with basic technical troubleshooting
Be confident and capable to handle all new business underwriting claim and compensation situations
Learn soft skills while communicating with customers
Focus on customers' needs and develops a customer centric approach in servicing customers needs
Consistently meets or exceeds expectations for departmental standards related to quality average handle time auxiliary time after call work customer satisfaction and other KPIs
Exhibits and practices the Organizations Common Purposes and Shared Traits
Learn all policy product lines all procedures for the core and worksite calls
Provides support for business partners as needed
Represents the Combined tenants: Personal Connection Empathy Problem-Solving and Ownership
Ability to effectively communicate and build strong partnerships with newer employees
Basic computer skills and knowledge of database software
Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation situations
Demonstrated attention to detail organizational skills and time management skills
Ability to work a flexible schedule to meet the needs of the business and performance requirements
Friendly and professional demeanor
Excellent communication and interpersonal skills
Ability to remain calm in stressful situations
High school diploma or general education degree GED
2 years experience in a contact center environment
Preferred
Associate degree preferred
Supplemental insurance knowledge and licensing is a plus
Bilingual language proficiency is a plus
Bilingual skills verbal written read in Spanish a plus
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase