TEKsystems · 1 day ago
Customer Service Specialist
Beaverton, OR
Contract
Onsite
Entry Level
$21/hr - $21/hr
1+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Customer Service Specialist to meet the needs of and build relationships with customers. The role involves handling incoming contacts, providing information about testing services, and managing customer inquiries and issues.
Information Technology
Responsibilities
Answer incoming calls, e-mails & faxes from customers and the general public
Provide information to potential customers about testing services and pricing
Research and follow-through on customer inquiries and issues
Set up new customer accounts and enter orders
Log and notate calls and actions in appropriate areas of the database
Determine when calls require a transfer for additional follow-through or Lead/Managerial attention
Understand and consistently apply ZRT Laboratory policies and procedures
Cross-train in other departments to enhance understanding and cooperation
Report customer issues and internal challenges to Customer Service Leads and/or Manager
Adhere to assigned work schedule, including shift start / end times and break and lunch periods
Follow ergonomic and safe working practices, including taking short breaks to regroup and relieve stress
Other duties as assigned by the Customer Service Leads/Manager, or as are necessary for successful department operation
Qualification
Required
1-3 years of customer service experience
Positive 'can do' attitude
High School Diploma or equivalent
Demonstrated aptitude for customer service
Proven ability to work self-directed, independently and as part of a team
Strong interpersonal relations and conflict resolution skills
Attention to detail and efficiency
Problem-solving abilities
Professional oral and written communication skills
Intermediate knowledge of computer applications, including MS Office, database software and e-mail
Ability to manage time and stress effectively
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase