Engineer, Total Customer Satisfaction (TCS) jobs in United States
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Nissan Motor Corporation · 9 hours ago

Engineer, Total Customer Satisfaction (TCS)

Nissan Motor Corporation is looking for an Engineer, Total Customer Satisfaction (TCS) to join their team in Smyrna, TN. The role involves investigating engineering issues, managing market actions, and collaborating with cross-functional teams to ensure compliance and safety.

AutomotiveCustomer ServiceManufacturingSalesTransportation
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Responsibilities

Investigate engineering issues potentially impacting safety and/or regulatory compliance by analyzing cross-functional data sources with Investigations, Product Safety, Technical Compliance, and Field Quality Investigations team
Manage issues using the company's global process for determining the necessity of market action
Clearly communicate status to FQA management and facilitate cross-functional discussions
Regular collaboration with cross-functional groups for issue investigation, including but not limited to R&D, Field Quality Investigations, Overseas Chief Quality Engineer, Supplier Management Engineering, and Legal

Qualification

Engineering experienceData analysisCross-functional collaborationCommunication skillsProblem-solving

Required

1-3+ years of directly related professional-level Engineering experience
Bachelor's degree in a related Engineering field

Benefits

Comprehensive Benefits Package
Medical
Mental health
Parental leave
Retirement savings
Unique Nissan perks
Discounts on lease vehicles as part of our Employee Lease Program
Vehicle Purchase Program (VPP)

Company

Nissan Motor Corporation

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Nissan Motor Corporation is a global car manufacturer that sells a full line of vehicles under the Nissan and INFINITI brands.

Funding

Current Stage
Public Company
Total Funding
$7.3B
Key Investors
Mizuho Bank
2025-07-11Post Ipo Debt· $5.84B
2022-11-30Post Ipo Debt· $1.46B
2000-01-02IPO

Leadership Team

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Mike Lavigne
Vice President, Global Customer Experience & Digital Transformation
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Makoto Uchida
Director
Company data provided by crunchbase