Stratus Technologies · 9 hours ago
IT Support Technician III
San Antonio, TX
Full-time
Hybrid
Mid Level
4+ years expStratus is a market leader in brand implementation and maintenance, transforming how national brands connect with their customers. The IT Support Technician III serves as the first point of contact for end-user technical support, responsible for resolving help desk requests and managing desktop environments.
ComputerE-CommerceEnterprise SoftwareSoftware
Responsibilities
Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
Configure and install workstations for new users
Field and log help requests from users via phone, email, or ticketing system; follow standard operating procedures for issue tracking and resolution
Prioritize, triage, and escalate technical problems as needed
Perform software and hardware troubleshooting for desktops, laptops, printers, and peripherals
Install, configure, and update operating systems and applications
Maintain endpoint security, antivirus definitions, and system patches
Provision and decommission user accounts in Active Directory, Microsoft O365, VPN, and other systems in accordance with onboarding/offboarding processes
Maintain and manage IT asset inventory (e.g., laptops, desktops, mobile devices, accessories)
Support remote users with VPN, cloud access, remote desktop, and mobile device configuration
Assist with mobile device setup and management, including MDM configuration
Provide technical support for video conferencing systems, meeting room tech, and AV equipment
Participate in IT projects, including hardware refreshes, software rollouts, and migrations
Document technical processes, known issues, and troubleshooting steps in the IT knowledge base
Assist with software license tracking and compliance efforts
Support IT security initiatives, including phishing response, MFA configuration, and security compliance enforcement
Train users and interpret instructions to ensure comfort with new hardware and software tools
Maintain a friendly presence, helpful attitude, and professional demeanor in all user interactions
Administer/Troubleshoot VDI solutions to include Citrix and Microsoft AVD with Nvidia GPU support
Other duties as assigned by the IT Helpdesk Manager
Qualification
Required
Strong knowledge of Windows operating systems and desktop applications and standard corporate hardware
Microsoft Office O365 Cloud Environment
Microsoft Windows Desktop Environment
On-Prem/Entra Identity Directory
Remote Management tools
Understanding of computer networking and Wi-Fi solutions
Mobile Device Hardware and OS
IT service delivery competencies, communication skills, ITIL methodology certification or respective knowledge, situation management skills, broad awareness relating to IT infrastructure, agility and flexibility to address critical situation (downtime) in professional manner
Strong interpersonal, verbal, and written communication skills
Customer-focused with a helpful and professional demeanor
Ability to manage multiple priorities effectively and remain productive during high-demand periods
Experience skilled VDI support with Citrix VDI and Microsoft AVD with Nvidia GPU technology
Able to work independently and collaboratively within a team environment
Experience with Active Directory, DHCP, DNS, server roles and services
Strong quantitative, analytical, organizational and problem-solving skills
A resourceful researcher, with the skill and persistence to resolve issues
High-school graduate
Experience in a Support/Help Desk Environment: 4 years
Preferred
Windows Server Administration: 4 years
Windows Desktop Administration: 4 years
Benefits
Medical, Dental, Vision coverage options
Flexible Spending & Health Savings Accounts
Company paid Life Insurance
401k with Employer Contribution
Company paid Short/Long Term Disability
Generous Paid Time Off program + Holidays
Career Growth Opportunities and Career Mapping
Additional perks including Pet Insurance, Employee Assistance Program, Educational Assistance Program, Identity Theft Protection, Critical Illness Plans, Commuter Benefits and various employee discount offerings from our Vendors
Company
Stratus Technologies
Stratus delivers zero-touch Edge Computing platforms that run vital commerce functions.
1001-5000 employees
H1B Sponsorship
Stratus Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (12)
2023 (13)
2022 (24)
2021 (22)
2020 (25)
Funding
Current Stage
Late StageTotal Funding
unknown2022-06-29Acquired
Recent News
2025-07-09
Google Patent
2025-05-05
Data Breakthrough
2025-04-03
Company data provided by crunchbase