Aon · 4 hours ago
ServiceNow Technical Business Analyst
United States
Full-time
Remote
Mid Level
$68K/yr - $90K/yrAon Corporation is committed to making better decisions and supporting colleagues and clients in achieving success. The ServiceNow Technical Business Analyst will be responsible for software configuration and support, developing functional requirements, and enhancing business value through platform features.
ConsultingProfessional ServicesRisk Management
Responsibilities
Developing, improving, and sustaining functional requirements, user stories, use cases, and related deliverables to satisfy collaborator needs
Aligning solution builds with platform standards and established guidelines, and ensuring accurate documentation
Ensuring delivery oversight and serving as the single point of contact for designated products and portfolios
Proactively finding opportunities to enhance business value through platform features
Leading Product/Portfolio Governance Demand Boards, working alongside partners to grasp changing business requirements, adoption, and keeping governance documentation up to date (demand management, sprint planning, etc.)
ServiceNow experience should include debugging and developing scripts, configuring tools, building solutions, technical setup, and deployment. Candidates must develop on the ServiceNow platform, including modifying core applications like Incident, Problem, Change, Service Catalog, and ESM
Administration of a ServiceNow instance including the delegation of groups, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items, and updates of all other existing solutions revisions
Effective communication skills
Understanding of ITIL framework
Partners with the Aon Service Delivery and ITSM teams to deeply understand their requirements. Collect, review, analyze, and manage business, user, and system requirements from Aon collaborators to build clear, concise, and accurate user stories
Connect business and technology to guarantee shared understanding and agreement. Address functional requirements for business needs alongside non-functional requirements like quality attributes, scalability, interfaces, and constraints
Convey business requirements and build concepts with models such as gap analysis, use cases, prototypes, etc. as appropriate
Develop, improve, and sustain functional requirements/user stories/use cases and related deliverables – process flows, test cases, etc. to meet development and partner needs
Improve initial demand requests, add required collaborators, prioritize, and approve demands in collaboration with partners. Work closely with the developer to assess the effort required and categorize/prioritize the demand accordingly
Ensure solution build for requests aligns with platform build standards and guidelines and is detailed accurately in the system. In case of any customization, acquire necessary approvals in the Technical Governance connect and update the Technical Debt Register
Direct and/or carry out the UAT process through smoke testing, test case verification, and securing business approvals on UAT for upcoming deployments. Schedule show-back sessions for projects and major requirements before launch
Effective quality and time management, code review, and checklist validation
Business Analyst is ultimately responsible for the overall outcomes of the demands, including success and failure. Defects to be tracked to measure outcomes
Engage cooperatively with the team by exchanging information and coordinating efforts to avoid any clashes among the various tasks managed by the group. All projects and significant requests need to be shared within the team during Daily stand-up or team meetings
Performs a governance and advisory function, while also acting as the single point of contact for the designated products and portfolios. Actively seeks opportunities to enhance business value through various platform features
Ensure proactive reports for subscription usage, demand management efficiency, are scheduled and sent out to the respective Product owners monthly. Detailed roadmap must be shared and updated on an ongoing basis
Chairs the Product/Portfolio Governance Demand Board. Convene regularly with partners to grasp their changing business requirements and promote engagement. Maintain the minutes in a central tracker (demand management, sprint planning, retrospective, roadmap, innovation opportunities, adoption, user experience, defects, etc.). Distribute the agenda to partners in advance
Ensures the platform remains stable and user-friendly across both production and non-production settings
Performs proactive platform maintenance at repeated intervals
Leads platform upgrade planning and execution
Resolves technical blocking issues, including responding to defects
Qualification
Required
Bachelors/Masters in Computer Science or equivalent experience
Effective communication skills
ServiceNow experience including debugging and developing scripts, configuring tools, building solutions, technical setup, and deployment
Administration of a ServiceNow instance including the delegation of groups, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items, and updates of all other existing solutions revisions
Understanding of ITIL framework
Partners with the Aon Service Delivery and ITSM teams to deeply understand their requirements
Collect, review, analyze, and manage business, user, and system requirements from Aon collaborators to build clear, concise, and accurate user stories
Connect business and technology to guarantee shared understanding and agreement
Address functional requirements for business needs alongside non-functional requirements like quality attributes, scalability, interfaces, and constraints
Convey business requirements and build concepts with models such as gap analysis, use cases, prototypes, etc
Develop, improve, and sustain functional requirements/user stories/use cases and related deliverables – process flows, test cases, etc
Improve initial demand requests, add required collaborators, prioritize, and approve demands in collaboration with partners
Work closely with the developer to assess the effort required and categorize/prioritize the demand accordingly
Ensure solution build for requests aligns with platform build standards and guidelines and is detailed accurately in the system
Direct and/or carry out the UAT process through smoke testing, test case verification, and securing business approvals on UAT for upcoming deployments
Schedule show-back sessions for projects and major requirements before launch
Effective quality and time management, code review, and checklist validation
Business Analyst is ultimately responsible for the overall outcomes of the demands, including success and failure
Engage cooperatively with the team by exchanging information and coordinating efforts to avoid any clashes among the various tasks managed by the group
Performs a governance and advisory function, while also acting as the single point of contact for the designated products and portfolios
Ensure proactive reports for subscription usage, demand management efficiency, are scheduled and sent out to the respective Product owners monthly
Detailed roadmap must be shared and updated on an ongoing basis
Chairs the Product/Portfolio Governance Demand Board
Ensures the platform remains stable and user-friendly across both production and non-production settings
Performs proactive platform maintenance at repeated intervals
Leads platform upgrade planning and execution
Resolves technical blocking issues, including responding to defects
Preferred
ITIL Foundation Certified
ServiceNow Certified Administrator
Having a ServiceNow Certified Application Developer (CAD) credential would be a plus
Having Agile/Scrum certification would be beneficial
Benefits
401(k) savings plan with employer contributions
Employee stock purchase plan
Consideration for long-term incentive awards at Aon’s discretion
Medical, dental and vision insurance
Various types of leaves of absence
Paid time off, including 12 paid holidays throughout the calendar year
15 days of paid vacation per year
Paid sick leave as provided under state and local paid sick leave laws
Short-term disability and optional long-term disability
Health savings account
Health care and dependent care reimbursement accounts
Employee and dependent life insurance and supplemental life and AD&D insurance
Optional personal insurance policies
Adoption assistance
Tuition assistance
Commuter benefits
Employee assistance program that includes free counseling sessions
Company
Aon
Aon is a global provider of risk management, insurance and reinsurance brokerage, human resources solutions, and outsourcing services.
Founded in 1979
10001+ employees
H1B Sponsorship
Aon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (19)
2023 (13)
2022 (1)
2021 (21)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
$1.94BKey Investors
Citibank NABerkshire Hathaway
2023-10-24Post Ipo Debt· $1B
2021-05-17Post Ipo Equity· $942.6M
1987-01-01IPO
Leadership Team
Alejandro Galizia
CEO Latin America, AON
Andy Marcell
Global CEO, Risk Capital & Reinsurance Solutions
Recent News
2026-01-24
2026-01-22
Life Insurance International
2026-01-17
Company data provided by crunchbase