NEOGOV · 8 hours ago
Business License Technician
City of Reno, NV
Full-time
Onsite
Entry Level
$54K/yr - $76K/yr
2+ years expNEOGOV is part of the City of Reno, seeking a customer service driven individual to join their Business License team. The role involves performing technical reviews of business license applications, ensuring compliance with guidelines, and assisting the public with inquiries related to business licenses.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Review business license applications for completeness and adherence to established guidelines, policies, and ordinances; ensure conformity with applicable business license codes
Determine whether the business license applications contain sufficient data to either issue a license or accept the application for departmental review; enter into computer and assess fees; sign off final approvals and issue licenses
Verify completeness of applications, fees and reviews relative to all City departments; issue business licenses
Receive, review, approve and process applications that do not require departmental review; issue business licenses
Route applications to other departments for further review and analysis; receive notes and attach to business file in computer; respond to questions regarding status of reviews
Provide customers with appropriate license codes and requirements; verify applicants have documentation required to apply for business license
Calculate and collect fees, fines and other charges for business license application and departmental reviews in accordance with established guidelines, policies, and ordinances
Assist in retrieval of information regarding various business licenses; maintain accurate records and reports of departmental reviews
Print business license and renewal forms; process applications for business licenses and renewals; verify applications for completeness and accuracy; classify business activities for proper license; maintain approval process for applicants; prepare, mail, and track denial packets and prepare documents for appeal hearing; prepare and send delinquent notifications to business license holders
Process refunds and adjustments for business license; process returned checks for collection
Answer questions and provide information and assistance to other staff and the general public in a courteous manner; interpret and explain City ordinance or administrative policies; provide information within the area of assignment; resolve complaints in an efficient and timely manner
Utilize various computer programs and applications; enter and maintain data; generate reports from a database or in-house system; create spreadsheets and generate reports using spreadsheet software; create documents using word processing software
Perform general clerical duties; answer, screen and route telephone calls; respond to visitors at the front counter; open, sort and distribute mail
Assist in the preparation of financial, accounting, and statistical statements, analyses, documents, and reports; gather and organize data to assist staff in the preparation of reports and recommendations; prepare routine financial, accounting, budgetary, and statistical studies and reports
Perform related duties as required
Qualification
Required
Completion of a high school diploma or equivalent
Two years of responsible clerical experience involving direct public contact or customer service experience, including one year of experience processing regulatory applications, business licenses, or similar work
Preferred
Current Notary Public desired
Bilingual candidates are strongly encouraged to apply
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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