Future Remodeling · 4 months ago
Inbound\/Outbound Call Center Manager (Base + Commission)
Bergenfield, New Jersey, United States
Full-time
Onsite
Mid, Senior Level
$70K/yr - $110K/yr
4+ years expFuture Remodeling is seeking a Call Center Manager to establish and nurture a high-performing team of telemarketers. In this pivotal role, you will shape the foundation of our telemarketing initiatives and foster a motivated team that delivers exceptional customer experiences.
Consumer Services
Responsibilities
Train and manage all Customer Success Representatives, ensuring they are equipped with the knowledge and skills to deliver outstanding service
Supervise the daily workflow and scheduling of the telemarketing staff, optimizing efficiency and productivity
Conduct timely and constructive performance evaluations, providing valuable feedback and guidance for continuous growth
Answer inbound calls and make outbound calls when service levels increase, leading by example and supporting the team during peak demand
Set and achieve weekly and monthly quotas, driving the team to meet and exceed sales targets
Demonstrate exceptional composure and respect when speaking with disgruntled customers or co-workers, diffusing tense situations with professionalism
Qualification
Required
At least 4 years of experience working in call centers, with at least 2 years in a supervisory or managerial role
Excellent verbal and written communication skills, with the ability to articulate ideas clearly and effectively
Outstanding customer service skills, with a deep commitment to delivering exceptional experiences
Interpersonal and negotiation skills to navigate diverse situations and achieve mutually beneficial outcomes
Strong managerial skills, with a proven ability to lead, motivate, and develop high-performing teams
Conflict resolution expertise, adeptly diffusing tense situations and finding constructive solutions
Exceptional organizational skills, with the capacity to manage multiple priorities simultaneously
Proficiency in Microsoft Office Suite or related software to prepare reports and measure performance
Preferred
Bachelor's degree in business administration, marketing, or a related field (preferred but not required)
3+ years of experience in management, with a successful track record of leading and developing teams
Experience in the home remodeling industry (a plus but not required)
Previous experience in telemarketing, outbound sales, or a call center environment (preferred but not required)
Benefits
Competitive compensation package, including base salary and performance-based bonuses.
Comprehensive health, dental, and vision insurance options.
Generous paid time off and holidays, allowing you to maintain a healthy work-life balance.
Opportunities for professional growth and career advancement within a rapidly expanding company.
Company
Future Remodeling
At Future Remodeling, we’re much more than another home remodeling company—we’re a technology driven disruptor redefining the way exterior home remodeling is perfected.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase