NEOGOV · 1 month ago
Administrative Support Assistant 2
Burlington - 52601 - Des Moines County, IA
Full-time
Onsite
Entry Level
$36K/yr - $52K/yr
1+ years expNEOGOV is seeking an Administrative Support Assistant 2 to join the Iowa Department of Health and Human Services' Division of Community Access. The role involves providing administrative and general support, coordinating office operations, and ensuring professional customer service delivery.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Coordinate office operations in conjunction with direct supervisor and other management
File administrative materials, correspondence and reports
Order and maintain supply and forms inventory, complete and process invoices to ensure timely payment of expenses
Work with supervisor to determine operational needs in imaging/scan center, business office and support staff
Answer general questions and route calls coming in on multiple phone lines in a timely, professional, and courteous manner
Provide reception coverage, respond to questions, route customers in a professional and courteous manner. This may include coverage in other county offices
Process letters and other documents, copy, scan, collate, upload, and distribute documents for workers
Process incoming and outgoing mail, documents, and emails. Processing includes scanning, indexing, and uploading both paper and electronic mail
Perform back-up responsibilities for all clerical staff or as assigned
Attend staff meetings, training sessions and core courses
Review manual and other sources of communication to keep current on policy and procedure
Other duties as assigned
Qualification
Required
One year of full-time work experience in general office, clerical, data entry/processing, or related work
A total of one year of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience
Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 1
Ability to type at least 40 WPM net as demonstrated by the completion of a typing examination
Interact with employees and customers in a manner that is consistent with quality customer service delivery
Comprehend and adhere to confidentiality and security provisions
Prioritize tasks and time to meet established performance goals and critical deadlines
Work productively in a team environment
Navigate efficiently in a Windows environment and utilize Word, Excel and Outlook and other personal computer programs as necessary
Maintain high attendance and report to work on time
Use critical thinking skills, prioritize work, and work under pressure
Use independent judgement to make sound decisions, demonstrate integrity and confidentiality and a strong work ethic
Travel occasionally when it is necessary to cover absences/vacancies in other offices
Benefits
Health, Dental, and Vision Coverage:Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
Paid Time Off:Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
Retirement Plans:Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
Flexible Spending Accounts:Take advantage of flexible spending accounts for medical and dependent care expenses.
Insurance Coverage:Benefit from life insurance and free long-term disability insurance for added peace of mind.
Employee Assistance Program:Access resources and support through our Employee Assistance Program for personal and professional challenges.
Employee Discount Programs:Enjoy discounts on a variety of goods and services through our employee discount programs.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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