Bill Wilson Center · 1 week ago
Program Manager - Interim Housing
San Jose, CA
Full-time
Onsite
Mid, Senior Level
$70K/yr - $72K/yr
1+ years expBill Wilson Center provides essential services to children, youth, young adults, and families in Santa Clara County. The Program Manager will oversee the Interim Housing Program, managing daily operations, staff supervision, and ensuring compliance with program standards and agency values.
CommunitiesHumanitarianNon Profit
Responsibilities
Provide managerial leadership, oversight and coordination of the Interim Housing Shelter
Recruitment, training and professional development of all staff members on the team
Handle all aspects of Interim Shelter
Ensure that site is neat and tidy and report all maintenance or safety issues to Director or Facilities Manager immediately
Provide day-to-day support for staff. Meet with staff regularly to review accomplishments, needs, questions, etc. Weekly one on one with staff
Conduct initial 6-month reviews for new hires and annual performance reviews for staff
Oversee staff activities, including performance management such as; quarterly OKR’s (Objectives Key Results) and conduct semi-annual performance reviews
On-call for program staff 24x7
Conduct weekly house meetings for clients residing in Interim
Comply with all agency financial and accounting protocol and procedures
Attend and participate in meetings and work groups as required for program
Participate in agency Program Quality Improvement activities and initiatives
Work collaboratively with Bill Wilson Center staff in other programs and our community partners in areas such as mental health, social services, probation, employment, and education in order to ensure that clients are connected to required services
Ensure programs are meeting their required outcomes and goals
Complete monthly, quarterly, yearly and all other reports required by the grant and the agency
Ensure that services by all team members are in alignment with agency standards and BWC values utilizing trauma informed care principles and strategies
Train Interim program staff to complete intake, documentation, assessments including VI-SPDAT, case notes and maintain files in compliance with agency and grant standards
Enter and monitor data into AWARDS and HMIS as required ensuring that the data matches in both databases
Participate in agency program quality improvement activities and initiatives
Regular in person attendance is a requirement of the position
Additional duties as assigned
Qualification
Required
Bachelor's Degree or equivalent combination of education and supervisory experience
Must be efficient and organized
Driving is a requirement of the job. Must have possession of current driver's license, access to a vehicle and personal automobile insurance
Current CPR and First Aid Certification required (or complete within 30 days of hire)
Fingerprinting/background check as required by the Department of Justice and/or Title XXII regulations
TB test required
Ability to work with basic mathematical concepts as required for reporting
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
To perform this job successfully, an individual should have knowledge of Internet software; Spreadsheet software and Word Processing software
Internet research skills are a plus
Regular in person attendance is a requirement of the position
Preferred
Experience with housing programs, working with unhoused clients, culturally diverse population desired
One or more years' managerial experience preferred
Benefits
4 Weeks Accrued PTO
14 Paid Holidays Per Year
Paid Health, Dental, Vision & Voluntary Life Insurance Plans
Flexible Spending Plans for Medical, Dependent Care, Parking and Transit
401 (K) Retirement Plan
24/7 Employee Assistance Program
Upward Career Mobility
Discounts and Savings through Tickets At Work and LifeMart
Company
Bill Wilson Center
Bill Wilson Center is a community that serves youth and families through counseling, housing, education and advocacy.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Vivian Wong
Chief Financial Officer
Deborah Pell
Chief Program Officer
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