AA Consultant Group · 5 hours ago
Desktop Support Technician
Norfolk, VA
Contract
Onsite
New Grad, Entry LevelAA Consultant Group is seeking a Desktop Support Technician for an on-site role in Norfolk, Virginia. The primary responsibilities include providing desktop and printer support, troubleshooting technical issues, conducting computer repairs, and assisting end-users with technical challenges.
ConsultingInformation TechnologyIT ManagementTechnical Support
Hiring Manager
M Sohail Aslam
Responsibilities
Providing desktop and printer support
Troubleshooting technical issues
Conducting computer repairs
Ensuring the efficient operation of IT systems
Assisting end-users with technical challenges
Performing system diagnostics
Collaborating with colleagues to resolve IT concerns effectively
Qualification
Required
Technical degree or equivalent end-user supporting experience
Experience with Deskside and basic troubleshooting skills, including hardware, software, printing, networking, file shares, etc
Knowledgeable in MAC and IOS Systems, Windows 7 and 10 experience - ability to resolve Windows 7/10 and MAC Operating System Issues and Errors
Proficient in the latest Microsoft Office Applications (Office 365)
ServiceNow or related ITSM ticketing tool experience
Printer and scanner support
Knowledgeable in Customer infrastructure support
Mobile Device Support Experience
Familiarity with Microsoft Active Directory
Experience with computer asset tracking
Experience with user ID creation
Some experience with support and administration of network phones (VoIP system)
Understanding of Symantec Virus Scan software
Ability lift up to 50 lbs. when moving electronic equipment
Great customer service skills
Ability to multitask
Team player
Company
AA Consultant Group
AA Consultant Group is an IT consulting firm that specializes in wireless network design, IT infrastructure, and management services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase