Tarian · 9 hours ago
Operations Support Analyst
Louisville, KY
Full-time
Onsite
Entry Level
$22/hr - $22/hr
2+ years expTarian is a leading security partner in North America, dedicated to providing trusted security services. The Operations Support Analyst will manage emergency and non-emergency calls, dispatch security personnel, and serve as a liaison for field staff, ensuring operational efficiency and support.
Security & Investigations
Responsibilities
Serve as the primary contact for Field Officers and staff seeking support related to job applications, incident management, or general operational queries
Handle and resolve on-the-clock incident reports by gathering information, providing initial guidance, and escalating issues to the appropriate departments when necessary
Support applicants through the job application process, answering questions, troubleshooting issues, and ensuring a smooth candidate experience
Accurately document all inquiries, incidents, and resolutions in the internal ticketing system to ensure a clear record of activities and follow-up actions
Identify trends in common inquiries and incidents, suggesting improvements to processes and resources to enhance efficiency and support
Work closely with HR, Talent Acquisition, Compliance, and Operations teams to resolve issues and streamline processes
Assist in creating and updating resources, guides, and FAQs to empower Field Officers and staff with self-service solutions
Participate in special projects aimed at improving operational efficiency, training, and support
Qualification
Required
Associate's degree required
2+ years of experience in a customer support, operations, or help desk role
Strong verbal and written communication skills
Ability to handle high call volumes and respond efficiently to inquiries
Proficiency in using support software, ticketing systems, and Microsoft Office Suite
Problem-solving mindset with the ability to prioritize and handle multiple tasks
Empathy and patience in dealing with staff under stressful circumstances
Ability to work in a fast-paced environment and adapt to changing priorities
Availability to work flexible hours, including evenings and weekends if required
Preferred
Bachelor's degree preferred
Experience in a security, healthcare, or field service environment is a plus
Benefits
Medical, Dental, and Vision Insurance
Supplemental Medical Reimbursement Plans
Paid Time Off & Paid Holidays
401k Plan & Free Retirement Planning Consulting
Short-term & Long-term Disability Income Protection Benefits
Life Insurance for Teammate and Family
Employee Assistance Program
Recognition & Reward Program
Perks Discount Programs with 3,000 free classes from yoga to financial wellness
Wellness Program
Pet Insurance
Company
Tarian
Tarian’s vision is to shape a future where safety and security are not only foundations for enduring success but also powerful catalysts.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Stephen Levine
Chief Executive Officer
Ronald Augustin
Chief Financial Officer
Company data provided by crunchbase