M3 USA · 4 hours ago
Global Head of Patients
United States
Full-time
Remote
Director/Executive
10+ years expM3 USA is a leader in healthcare innovation, providing digital solutions across various sectors. The Global Head of Patients will develop strategies to enhance the global patient product offering, ensuring alignment with business unit leaders and focusing on growth and engagement within the patient community.
AppsHealth CareInternetMarketingMedical
Responsibilities
Provide product and market intelligence to expand patient product lines, identifying market opportunities to grow sales and generate new revenue streams and product utilization
Develop business solutions to improve the existing patient market research offering
Drive digital innovation including AI-enabled engagement and automation
Design and execute the global strategy for patient offering, incorporating action items and plans with sales, operations, panel, business performance, marketing and technology departments
Support the business development team with regular trainings to improve their patient product knowledge
Drive alignment across Sales, Operations, Marketing, Technology and regional leaders
Closely Monitor client satisfaction scores, develop and execute plans to drive repeat business
Develop and oversee patient product marketing initiatives and drive client engagement and public relations
Oversee the recruitment and engagement of patient support groups and patient associations, ensuring that strategic collaboration is in place and long-term partnerships are created
Develop and support vendor and partner relationships to ensure seamless delivery of services to clients
Observe compliance with GDPR, ISO, legal, and best-practice policies and guidelines in all decisions, patient recruitment and other business initiatives
Strengthen global data-protection culture and governance across the patient offering
Attend client meetings to consult on patient product capabilities and expertise in patient fieldwork
Act as senior executive sponsor for key clients
Lead the strategic development and optimisation of patient panel technology, ensuring platforms support global growth, high responsiveness, seamless user experience, and best in class quality standards
Oversee the design, execution, and continuous improvement of global patient panel growth strategies, ensuring sustainable increases in registrations, reactivations, and unique participants across all markets
Qualification
Required
Bachelor's degree or equivalency
10 years of experience in Healthcare market research or adjacent industry with a strong focus on patients/consumer health, community building and or panels with a strong commercial background
Excellent understanding and knowledge of the healthcare market research business
Solid business acumen and ability to use statistics to compile, analyze and recognize trends
Demonstrated experience in planning, budgeting, and developing business strategy
Knowledge of contracting and negotiating
Must be able to effectively deliver corporate, global processes within local environments
Work in a positive collaborative manner with the team members and all other departments to achieve positive outcomes for the development of the team
Able to work as part of a team and show flexibility
Benefits
Health and Dental
Life, Accident and Disability Insurance
Prescription Plan
Flexible Spending Account
401k Plan and Match
Paid Holidays and Vacation
Sick Days and Personal Day
Company
M3 USA
M3 USA believes in growth, for our company and for the people who drive it's success.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Marina Lamitina, MBA, MA
Chief Human Resources Officer
Shivani (Murty) Sitaram, SHRM-CP
Human Resources Business Partner
Recent News
MandASoft
2022-02-04
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